Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cat Fitzgerald

New York,NY

Summary

Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals.

Overview

24
24
years of professional experience

Work History

Board Member

RETI Center
01.2019 - Current
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Developed and implemented strategies to drive organizational growth and development.

Moderator, The Councils, Collaborative Gain

03.2010 - Current
  • I bring together a group of executives with diverse backgrounds and roles to share best practices and ask each other for help. I design meeting agendas that are relevant and timely, that enable the members to connect deeply on topics that matter to them and that provide them with insights they can apply in their own businesses. Topic areas range from UX best practices, leadership, product management, human capital, and more.

Customer Research

Consultant
New York
10.1999 - Current
  • I have done customer and UX research for 500+ customer experience consulting projects for clients in retail, travel, technology, media and financial services businesses in the United States and abroad
  • Skilled moderator with extensive experience with techniques including Usability Testing, Focus groups & IDIs, User experience & interface design, B2B, B2C, executive level
  • Specialty: design, execute and analyze one-on-one customer research remotely, in facilities, in homes and in stores
  • Projects have required extensive project management including research in multiple national and international markets and client relations
  • Have worked extensively with Creative Good, Filene Research Institute, Northwestern Mutual, individual clients and several Digital agencies (HUGE, Elephant, Firtstborn) and boutique customer experience consulting firms (Regardo, Customer Sense, Lumos).
  • Skilled at working independently and collaboratively in a team environment.

Executive Director, New York, NY

GreenHomeNYC
06.2004 - 06.2011
  • Oversaw all aspects of community-oriented, volunteer-run organization, which facilitates the adoption of sustainable building methods and materials by owners of small residential and commercial buildings in New York City
  • Responsible for legal compliance, fundraising, programming, volunteer recruitment, board management.

Freelance Producer, Good Experience Live Conference

04.2003 - 04.2010
  • Manage volunteer staff of 20, and coordinate affiliated programs of two day conference that brings together noted speakers to explore “good experience” in all its forms - business, art, society, technology, and life.

Customer Experience Consultant

Creative Good
10.1999 - 01.2008
  • Research analyst and consultant on 70+ customer experience consulting projects for Fortune 1000 clients in retail, travel, technology, media and financial services businesses in the United States and abroad. Develop website strategy based on customer research and client business goals. Design, execute and analyze one-on-one customer research in facilities and in homes
    Projects have required extensive project management including research in multiple national and international markets and client relations.

Education

B.A. in Art History -

Vassar College
Poughkeepsie, NY
01.1994

High School Diploma -

The Taft School
Watertown, CT
01.1990

Skills

  • Research design
  • Research and analysis
  • Adaptable and Flexible
  • Client Engagement
  • Strategic Planning
  • Organizational Leadership
  • Stakeholder Management
  • Process Improvement
  • Systems Thinker

References

References available upon request

Timeline

Board Member

RETI Center
01.2019 - Current

Moderator, The Councils, Collaborative Gain

03.2010 - Current

Executive Director, New York, NY

GreenHomeNYC
06.2004 - 06.2011

Freelance Producer, Good Experience Live Conference

04.2003 - 04.2010

Customer Experience Consultant

Creative Good
10.1999 - 01.2008

Customer Research

Consultant
10.1999 - Current

B.A. in Art History -

Vassar College

High School Diploma -

The Taft School

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Cat Fitzgerald