Catalina Castillega
Antioch,TN
Summary
Motivated and customer-focused professional seeking a challenging customer service role where I can leverage my exceptional communication skills, problem-solving abilities, and passion for delivering excellent service to contribute to the success of any company.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Clean Juice
Brentwood, TN, TN
02.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Barista
Starbucks
Franklin, TN
07.2019 - 01.2021
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
GED -
Hiset
Nashville, TN12.2023
Skills
- Recruiting and Interviewing
- Task Delegation
- Sales Monitoring
- Cost Reduction
- Product and Service Knowledge
- Staff Supervision
- Customer Relations
- Money Handling
- Team Motivation
- Customer Rapport
Timeline
Assistant Manager
Clean Juice
02.2021 - Current
Barista
Starbucks
07.2019 - 01.2021
GED -
Hiset
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