Catalina Coughlin

Carried out comprehensive multi-layered link analysis of all fraudulent accounts to propose and execute the best practices. Manage unauthorized transactions and fraudulent accounts /activity by overseeing customer and transaction records. Formulate standardized reports and maintain appropriate data using numerous third party and in house tools. Deliver valuable support to business continuity emergencies for unhindered business operations. Devise and implement effective strategies regarding specific fraud initiatives to secure fraud management projects within time and budgetary constraints.

Determined and met coaching requirements and implemented appropriate actions in accordance with quality guidelines. Established quality assurance department by leading a competent team and producing new material for training and improvement opportunities related to investigation flows and presentations. Conceptualized and rolled- out robust risk testing, fraud prevention, and internal control roadmaps in compliance with corporate protocols.
Proposed case following patterns by assessing chargebacks on a daily basis. Administered quality assurance activities such as internal audits

Key Achievements:
▪ Achieved fraud objectives by coordinating with internal and external business partners to address Ad Hoc requests and overcome technical issues while providing expert opinion to employees.
▪ Organized training session for analysts to detect the biggest fraud MO by leveraging SQL database.