AMBER PHILLIPS
Nashville,TN
Summary
Dynamic professional with strong problem-solving abilities, a keen willingness to learn, and exceptional communication skills. Committed to team success while driving positive results and fostering collaboration. Eager to embrace new challenges and advance organizational objectives with unwavering dedication and enthusiasm. Proven ability to adapt quickly in fast-paced environments, ensuring effective solutions and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Leidos Health
04.2024 - Current
- Evaluates disability claims by reviewing medical evidence, service records, and exam results to determine service connection.
- Collaborated with cross-functional teams to streamline QA processes, improving communication and project efficiency.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Medical Assistant
TriStar Centennial Medical Center
02.2023 - 04.2024
- Assisted in patient intake, ensuring accurate data entry and effective communication with medical staff.
- Executed EKG procedures to assess cardiac health and monitor patient conditions.
- Conducted patient vitals assessment, documenting results accurately in electronic health records system.
- Supported clinical procedures by preparing examination rooms and maintaining sterile environments for optimal patient care.
Collections Agent
Smile Direct Club
06.2017 - 12.2019
- Managed account collections, ensuring timely follow-up on outstanding payments.
- Collaborated with cross-functional teams to address billing issues and enhance service delivery quality.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Brand Ambassador
Media Star Promotions
05.2015 - 05.2017
- Engaged with target audiences to foster positive brand perception and loyalty.
- Developed and executed promotional strategies to enhance brand visibility at events.
- Trained new ambassadors on brand messaging and engagement techniques to maximize impact.
- Collaborated with marketing teams to align brand messaging across various platforms.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Billing Specialist
Associates of Gastroenology
10.2013 - 04.2015
- Researched and resolved billing discrepancies to enable accurate billing.
- Processed and verified billing statements for accuracy and compliance with company policies.
- Managed patient accounts, ensuring timely invoicing and follow-up on outstanding payments.
- Coordinated with healthcare providers to reconcile billing discrepancies and resolve issues promptly.
- Developed detailed reports on billing performance metrics to inform strategic decision-making.
Medical Transcriber
United Healthcare
12.2011 - 09.2013
- Transcribed medical reports accurately, ensuring adherence to regulatory standards and confidentiality protocols.
- Reviewed and edited transcripts for clarity, completeness, and consistency with industry guidelines.
- Maintained strict confidentiality with sensitive patient information, adhering to HIPAA regulations and guidelines.
Education
High School Diploma -
Continental Academy
Coral Gables, FL05-2003
Skills
- Applied in-depth knowledge of HMO and PPO structures to ensure compliance with medical guidelines
- Provided exceptional support to clients, ensuring prompt resolution of inquiries and issues
- Acquired clinical experience to enhance patient care and support healthcare operations
- Billing systems and software
- Customer service
- HIPAA compliance
- Medical office procedures
- Patient check-in and check-out
- Patient scheduling
- Customer engagement
- Effective communicator
- Adaptable personality
Certification
- CERTIFIED NURSE ASSISTANT
- FIRST AID & CPR
Timeline
Quality Assurance Analyst
Leidos Health
04.2024 - Current
Medical Assistant
TriStar Centennial Medical Center
02.2023 - 04.2024
Collections Agent
Smile Direct Club
06.2017 - 12.2019
Brand Ambassador
Media Star Promotions
05.2015 - 05.2017
Billing Specialist
Associates of Gastroenology
10.2013 - 04.2015
Medical Transcriber
United Healthcare
12.2011 - 09.2013
High School Diploma -
Continental Academy