Britney Mannon

• A nationally certified medical assistant (NCMA) plays a critical role in healthcare settings by supporting physicians and other healthcare professionals. Below is a typical job description for an NCMA in the dermatology field of healthcare.

• Nationally Certified Medical Assistant (NCMA) - specializing in Dermatology.

Clinical support:

- Assist the dermatologist with patient examinations and procedures.

- Assist in all surgical and cosmetic procedures.

- Prepare and administer medications as directed by a physician.

- Collect and prepare laboratory specimens for testing.

- Perform basic laboratory tests and maintain laboratory equipment.

- Sterilization and knowledge of how to safely use an autoclave.

Patient Interaction:

- Greet and escort patients to examination rooms.

- Document patient history and current complaints in their medical records.

- Explain treatment procedures and physician instructions to patients.

- Provide patient education on health maintenance and disease prevention.

Administeration Roles:

- Schedule patient appointments and manage appointment calendars.

- Maintain and update patient records in electronic health record (EHR) systems.

- Handle billing and coding for insurance claims and patient billing inquiries.

- Prior Authorization through Cover my Meds, BSBC

- Send in prescriptions as requested by the provider.

- Answer phones, respond to patient inquiries, and handle correspondence.

Compliance and Safety:

- Ensure compliance with healthcare regulations and safety standards.

- Sterilize medical instruments and ensure a clean and functional workspace with properly disposing of sharps and use of the autoclave.

- Follow infection control protocols and dispose of biohazard waste properly.

Professional Development:

- Maintain certification through continuing education and re-certification as required.

- Stay informed about advances in medical assisting and changes in healthcare regulations.

Qualifications:

- Certification as a Medical Assistant

- NCCT Nationally Certified

- Excellent interpersonal and communication skills.

- Proficiency in using electronic medical records (EMR) and office software.

- Strong organizational skills and attention to detail.

An NCMA is integral in providing efficient, compassionate care and ensuring the smooth operation of healthcare facilities, acting as a bridge between patients and providers.

An Independent Claims Adjuster File Reviewer specializes in assessing and auditing claims files to ensure compliance with company standards, regulatory requirements, and accuracy. This role involves a detailed review of claims documentation and supporting materials to ensure proper handling and resolution. Below is a typical job description:

Title: Independent Claims Adjuster File Reviewer

• Responsibilities:

1. File Review and Evaluation:

- Conduct comprehensive reviews of claims files across property, casualty, and workers' compensation to assess accuracy, completeness, and adherence to policies and procedures.

- Verify that claims are processed in compliance with industry regulations and company standards.

2. Quality Assurance:

- Identify discrepancies, errors, or inconsistencies within claims files and recommend corrective actions.

- Ensure documentation standards are met, including proper record-keeping of all communications and transactions.

3. Analysis and Reporting:

- Analyze claims to ensure appropriate settlement values and fair handling.

- Prepare detailed reports on findings, including patterns or trends that may require further action or policy changes.

4. Feedback and Recommendations:

- Provide feedback and guidance to claims adjusters on best practices and areas for improvement.

- Recommend improvements in claims handling processes and assist in the development of training materials.

5. Regulatory Compliance:

- Ensure claims handling adheres to applicable legal and regulatory requirements.

- Stay updated on changes in laws and regulations affecting claims processing.

6. Collaboration and Communication:

- Collaborate with adjusters, supervisors, and other stakeholders to resolve complex or high-value claims.

- Effectively communicate findings and recommendations to management and other relevant parties.

Qualifications:

- Extensive experience in insurance claims adjusting, with a focus on property, casualty, and workers' compensation.

- Strong analytical and problem-solving skills.

- Excellent attention to detail and organizational skills.

- Proficiency in using claims management software and other relevant technology.

- Strong communication and interpersonal skills to provide constructive feedback and recommendations.

- Relevant certifications or licensure as required by state insurance regulations.

This role is crucial in maintaining the integrity and efficiency of the claims process by ensuring that all files meet the necessary standards and requirements.

A General Manager in the HVAC (Heating, Ventilation, and Air Conditioning) industry oversees the daily operations of the business, making strategic decisions to ensure efficiency, profitability, and customer satisfaction. Here’s a general outline of their job roles and responsibilities:

Job Title: General Manager/Administration - HVAC

Responsibilities:

1. Operational Oversight:

- Oversee all aspects of the company's operations, including installation, maintenance, and repair services.

- Ensure projects are completed on time, within budget, and to the customers' satisfaction.

2. Team Leadership:

- Manage and lead a team of HVAC technicians, customer service personnel, and administrative staff.

- Recruit, train, and develop staff, fostering a positive and productive work environment.

3. Financial Management:

- Develop and oversee budgets, ensuring financial targets are met or exceeded.

- Analyze financial data, prepare financial reports, and implement cost-control measures.

4. Sales and Marketing:

- Develop and execute sales and marketing strategies to increase market share and revenue.

- Build and maintain relationships with customers, suppliers, and business partners.

5. Customer Relations:

- Ensure high levels of customer service and satisfaction by monitoring feedback and addressing concerns promptly.

- Implement policies to enhance customer experience and service delivery.

6. Strategic Planning:

- Develop long-term business strategies and set performance goals to ensure the company’s growth and sustainability.

- Identify new business opportunities and areas for expansion or diversification.

7. Regulatory Compliance:

- Ensure all operations comply with industry standards and regulations, implementing changes as necessary.

- Stay informed about industry trends, regulations, and technological advancements.

Quality Control:

- Maintain high-quality standards in service delivery and product offerings.

- Implement and monitor quality assurance programs and processes.

Qualifictions:

- Proven experience in a managerial role within the HVAC or related industry.

- Strong leadership and team management skills.

- Excellent financial acumen, with experience in budgeting and financial analysis.

- Strong understanding of HVAC systems, operations, and industry standards.

- Excellent communication and negotiation.

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Coordinated customer, vendor and stakeholder relations for smooth communication flows.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
• Verified customer information for orderly, up-to-date online systems.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Developed detailed plans based on broad guidance and direction.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
• Collaborated with team members to develop new strategies for handling complex technical problems.
• Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
• Supervised technical support staff service operations and assisted with maintenance advisory.
• Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
• Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
• Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
• Configured and tested new software and hardware.
• Patched software and installed new versions to eliminate security problems and protect data.
• Developed and implemented preventive maintenance procedures.
• Assisted in development of system security protocols.
• Tested new software and hardware prior to deployment.
• Installed, configured and maintained computer systems and network connections.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Developed customized training materials to facilitate end-user adoption of new systems and applications.

• Reduced wait times for patients by efficiently managing appointment schedules and utilizing effective communication skills.
• Streamlined administrative tasks for increased office productivity, including patient scheduling and recordkeeping.
• Improved patient satisfaction by providing efficient and compassionate care during medical appointments.
• Ensured accurate documentation of patient information through diligent record maintenance and data entry tasks.
• Supported patient adherence to treatment plans by conducting follow-up calls after appointments, increasing overall compliance rates.
• Collaborated with healthcare team members to provide comprehensive care, resulting in improved patient outcomes.
• Facilitated successful implementation of electronic health records system, streamlining information access and improving communication between healthcare providers.
• Maintained a clean and organized work environment to uphold infection control standards and promote patient comfort.
• Provided exceptional patient care by maintaining strong relationships with other healthcare professionals, such as physicians, nurses, and specialists.
• Participated in continuing education opportunities to remain knowledgeable about current industry best practices and relevant advancements in medical care delivery techniques.
• Increased clinic efficiency by assisting in the development of new processes for inventory management and supply ordering.
• Enhanced patient education by creating informative materials on health topics and preventative measures.
• Contributed to quality improvement initiatives within the practice by identifying areas of potential growth or inefficiency that could be addressed proactively.
• Assisted in the training of new medical assistants, providing guidance and sharing expertise to ensure their smooth integration into the practice.
• Prepared examination rooms prior to appointments with appropriate supplies, ensuring smooth transitions between patient visits.
• Assisted physicians with various procedures, ensuring accuracy and adherence to safety protocols.
• Provided emotional support to patients during difficult medical experiences, fostering trust and rapport between patients and healthcare providers.
• Administered medications and vaccinations according to prescribed guidelines, maintaining safety standards at all times.
• Conducted diagnostic tests, such as EKGs and lab work, contributing to accurate diagnoses and treatment plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Oriented and trained new staff on proper procedures and policies.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

1. Environmental Science - Studying the interaction between humans and the environment, including topics like ecology, conservation, and sustainability.

2. Human Anatomy and Physiology 1&2: A detailed examination of the human body's structures and functions, often with a focus on medical applications.

3. Microbiology with Lab: The study of microorganisms, including bacteria, viruses, fungi, and their effects on other living organisms.

4. Genetics: An exploration of heredity, genetic variation, and the molecular basis of genes.

5. College Algebra

6. Public Speaking

Basic electives that were taken include:

1. English Composition: Focuses on writing skills, critical thinking, and communication.

2. General Biology with laboratory scene

3. Social Sciences: Courses like psychology, sociology, or introductory anthropology fall into this category.

5. Humanities: literature, art

6. Foreign Language: Spanish

7. Information Technology: Basic computer or information science courses are often required to ensure proficiency with technology.

8. Communications: This may include public speaking or interpersonal communications.

9. Psychology

10. Sociology

Basic courses aim to prepare students for more advanced studies in their major and equip them with essential skills for their future careers

Administrative Skills

1. Medical Terminology: Understanding the language used in healthcare, including prefixes, suffixes, and root words.

2. Medical Billing and Coding: Learning how to process insurance claims and understand coding systems like ICD-10 and CPT.

3. Healthcare Laws and Regulations: Familiarity with HIPAA regulations, patient privacy, and other legal aspects of healthcare.

4. Patient Scheduling: Skills for managing appointments, coordinating care, and handling patient inquiries.

5. Electronic Health Records (EHR): Training on how to document patient information and manage electronic records.

Clinical Skills

1. Basic Patient Care: Techniques for taking vital signs (blood pressure, pulse, temperature), preparing patients for examinations, and assisting during exams.

2. Phlebotomy: Learning how to draw blood for tests and understanding basic laboratory procedures.

3. Administering Medications: Knowledge of dosage calculations, routes, and techniques for administering medications.

4. Injections: Training in how to give intramuscular, subcutaneous, and other types of injections.

5. Assisting with Minor Surgical Procedures: Learning how to prepare and assist in minor surgeries or procedures.

6. Infection Control: Understanding sterilization, sanitization, and safety procedures to prevent infection.

7. First Aid and CPR: Training in basic first aid techniques and CPR certification.

Professional Skills

1. Communication: Developing effective communication skills for interacting with patients, providers, and other healthcare professionals.

2. Patient Education:Learning how to provide patients with information regarding their health conditions and treatments.

3. Time Management and Organization: Skills for managing multiple tasks and maintaining an efficient workflow in a clinical setting.

• Hands-On Experience:
• Externships at a Pysvhologist office as well as an Urgent Care.
• Awarded All A Honor Roll
• 4.0 GPA

• Honor Roll - 9th-12th grade
• Principal’s List - 9th- 12th grade
• Awarded English Honor Award
• 3.8 GPA
• Extracurricular Activities: Cheerleading
• Student Council and Beta Club Member