Catalina Giammarinaro
Baxter,TN
Summary
Driven by a results-focused approach, I significantly enhanced student enrollment rates at Genesis Career College through exceptional customer service and adept use of CRM systems like LeadSquared. My experience spans from admissions advising to frontline customer service roles, showcasing my ability to multitask and engage effectively with diverse clientele.
Overview
12
12
years of professional experience
Work History
Admissions Advisor
Genesis Career College
Cookeville, TN
08.2023 - Current
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.
- Advocated for students to access available resources.
- Proficient in various CRM systems, including LeadSquared and Pipedrive.
- Successfully met budget goals and increased enrollment rates.
- Skilled in Microsoft Excel, Microsoft Edge, and Outlook.
- Experienced in high-volume communication through phone calls, emails, text messaging, and calendar management.
- Acted as the liaison for Genesis Career College, fostering communication between the school director and the institution.
Server
Fil-Thai
07.2022 - 09.2023
- Trained 5 new hires
- Greeted guests and provided menus
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Provided prompt customer support with a professional, friendly and patient attitude
- Performed opening and closing duties such as setting up the dining area, and restocking supplies
- Took orders from customers accurately and in a timely manner
- This also included telephone and take-out orders, we well as packaging them to go
- Managed front of house for 2 months and shopped for the restaurant
- Handled money transactions accurately while following company procedures for handling cash payments
- Recorded orders on cash register and point-of-sale system.
Cleaner & volunteer work
RobinsonGrimm
05.2012 - 07.2021
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors
- Swept and mopped floors, vacuumed carpets, and dusted surfaces
- Emptied wastebaskets, replaced liners, and transported trash bags to designated disposal areas
- Greeted patients upon arrival and verified patient information
- Responded to incoming calls, scheduling and rescheduling appointments as requested
- Aided with completing paperwork for new patients prior to their appointment.
Deli Associate
Walmart
09.2016 - 03.2017
- Greeted customers in a friendly and professional manner
- Maintained cleanliness of the deli area and equipment
- Prepared all food orders according to customer specifications
- Rotated and Stocked shelves with fresh items daily
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures
- Trained new employees in proper handling of food, safety protocols, and customer service techniques.
Education
Medical assisting -
Medvance/Fortis institute
01.2013
Skills
- Guest engagement
- Suggestive selling
- Multi-tasking
- Menu memorization & knowledge
- Service prioritization
- POS operation
- Dining customer service
Timeline
Admissions Advisor
Genesis Career College
08.2023 - Current
Server
Fil-Thai
07.2022 - 09.2023
Deli Associate
Walmart
09.2016 - 03.2017
Cleaner & volunteer work
RobinsonGrimm
05.2012 - 07.2021
Medical assisting -
Medvance/Fortis institute