ERIN LE'AUNDRIA HILL
DESOTO,United States
Summary
Customer Care Representative with over two years of experience in managing high-volume calls and inquiries, leveraging skills in CRM software and active listening to enhance customer satisfaction. Demonstrates strong attention to detail and proficiency in documentation, ensuring accurate reporting and efficient resolution of customer issues. Committed to fostering teamwork and continuous improvement, aiming to advance customer relations and support business growth.
Overview
8
8
years of professional experience
Work History
Admissions Advisor
Ultimate Medical Academy Online
Clearwater, Florida
06.2025 - Current
- Advised prospective students on program selection and admissions requirements.
- Reviewed applications to ensure compliance with admission standards.
- Guided students through the enrollment process and financial aid options.
- Maintained accurate student records in the admissions database system.
- Conducted follow-up communications to engage prospective students effectively.
- Received incoming calls from potential students and provided detailed information about institution.
- Brought in new students with effective outreach plans.
Customer Care Representative
Home Pro
Carrollton, United States
03.2023 - 06.2025
- Listen actively to address customer needs, ensuring high satisfaction and data confidentiality.
- Manage and resolve order issues efficiently, achieving daily performance goals with team collaboration.
- Handle high call volumes, offering tailored recommendations and timely solutions to complaints.
- Streamline customer issue resolution, enhancing satisfaction rates and meeting performance targets through effective team collaboration.
Retention Specialist
Brinks Home Security
Farmers Branch, United States
05.2022 - 03.2023
- Resolved conflicts and improved employee relations through detailed reporting and solutions.
- Enhanced customer satisfaction by conducting follow-up calls and addressing concerns efficiently.
- Supported high-value clients, ensuring prompt resolution of their needs and maintaining loyalty.
- Central contact for employee issues, developed effective solutions and improved workplace harmony.
- Tracked customer interactions using CRM, identifying risks and ensuring account health.
- Contributed to business strategy meetings, providing insights to improve customer retention.
- Implemented targeted retention strategies, enhancing customer loyalty and reducing churn rates for Brinks Home Security's high-value clients.
- Leveraged CRM data to identify at-risk accounts, developing proactive solutions that significantly improved customer retention metrics.
- Contributed retention expertise in cross-functional meetings, shaping business strategies that aligned with customer satisfaction goals.
Childcare Teacher
Childcare Network
Cedar Hill, United States
03.2020 - 05.2022
- Implemented engaging curriculum, enhancing children's learning and development.
- Delivered tailored instruction, addressing individual needs and fostering growth.
- Created a nurturing environment, promoting exploration and skill-building.
- Communicated progress to parents, ensuring transparency and collaboration.
- Managed behavior with positive reinforcement, maintaining a harmonious classroom.
- Fostered engaging learning environments, blending curriculum with interactive experiences to nurture child development and build strong bonds.
- Tailored instruction to individual needs, enhancing skill development and creating a positive impact on children's educational progress.
- Maintained open communication with parents, providing detailed progress reports and cultivating a collaborative approach to child development.
- Managed comprehensive childcare duties, from curriculum implementation to basic care, ensuring a nurturing and structured environment.
- Developed creative strategies for behavior management, employing positive reinforcement techniques to foster a harmonious learning atmosphere.
Retail Sales Associate
Cato Fashion
Garland, United States
01.2018 - 02.2020
- Assisted customers with returns, enhancing satisfaction and loyalty.
- Designed engaging displays, boosting sales and customer interest.
- Built lasting customer relationships, fostering repeat business.
- Processed transactions efficiently, ensuring smooth operations.
- Managed inventory, maintaining merchandising standards and availability.
- Cultivated strong customer relationships, enhancing loyalty and driving repeat business through personalized service and product recommendations.
- Optimized sales floor layout and product displays, leading to increased foot traffic and improved conversion rates in high-value merchandise areas.
- Maintained meticulous inventory records and streamlined restocking processes, minimizing out-of-stock situations and maximizing sales opportunities.
Education
HIGH SCHOOL -
South Garland High School
Garland, TexasSkills
- Call logging
- Database Research
- Data Entry
- Customer Service
- Appointment Scheduling
- Email correspondence
- Payment Processing
- Telephone Etiquette
- Time Management
- Documentation
- Reporting
- Positive Attitude
- Customer Retention
- Security verification
- Performance Metrics
- Technical Support
- Active Listening
- Problem Solving
- CRM Software
- Attention to Detail
- Refunds processing
- Admissions requirements
- Enrollment guidance
- Data tracking and analysis
- Effective communication
- Engagement techniques
Languages
English, Native
Timeline
Admissions Advisor
Ultimate Medical Academy Online
06.2025 - Current
Customer Care Representative
Home Pro
03.2023 - 06.2025
Retention Specialist
Brinks Home Security
05.2022 - 03.2023
Childcare Teacher
Childcare Network
03.2020 - 05.2022
Retail Sales Associate
Cato Fashion
01.2018 - 02.2020
HIGH SCHOOL -
South Garland High School