Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
References
Timeline
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Catalina Romo

8015 W. 129th Pl, Palos Park,IL

Summary

Expert in relationship building and business development, with a proven track record of increasing sales and revenue through consultative techniques. Strong communication skills facilitate understanding of customer needs and preferences. Demonstrated ability to solve problems effectively and foster positive interactions. Several years of experience in driving growth and securing new business opportunities.

Overview

3
3
years of professional experience

Work History

Customer Service Sales Representative

Von Maur
Orland Park, IL
06.2025 - Current
  • Built sustainable relationships with customers through open communication.
  • Processed orders, forms, applications, and requests.
  • Provided feedback from customers to management regarding service failures or customer concerns.
  • Provided accurate information about products and services.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Assisted customers with navigating website for product selection purposes.
  • Educated customers on product features and technical details to highlight benefits.

Customer Service Representative

Hights Cycle
Palos Heights, IL
05.2024 - 03.2025
  • Facilitated rider bookings for studio visits and tailored plans to individual needs.
  • Coordinated events to enhance community engagement at the studio.
  • Established strong relationships with riders to foster loyalty and satisfaction.
  • Sold studio merchandise directly to riders, contributing to increased revenue.
  • Managed social media content to boost studio visibility and rider interaction.

Optometric Technician

Best View Eyecare
Palos Heights, IL
10.2022 - 08.2024
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Maintained a clean work environment by sterilizing instruments after each use.
  • Scheduled appointments for patients according to their needs and preferences.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Ensured that all medical equipment was functioning properly before use.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Checked patient records for accuracy and updated them when necessary.
  • Conducted vision screenings using automated refraction technology.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.

Education

Broadcast Journalism

Moraine Valley Community College
Palos Hills, IL

Skills

  • Communication skills
  • Client support
  • Social media oversight
  • Event management
  • Content creation
  • Analytical problem solving

Accomplishments

  • Published work in student run magazine
  • Podcast

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Sales Representative

Von Maur
06.2025 - Current

Customer Service Representative

Hights Cycle
05.2024 - 03.2025

Optometric Technician

Best View Eyecare
10.2022 - 08.2024

Broadcast Journalism

Moraine Valley Community College

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