Catalina Suarez
Jacksonville,FL
Summary
Diligent Desired Position with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Ups Store
11.2022 - 02.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Restaurant Hostess
Peppers Concina
03.2024 - 09.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Food and Beverage Hostess
Op Fish House
06.2023 - 03.2024
- Managed reservations effectively, optimizing table turnover rates and minimizing wait times.
- Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.
- Conducted routine quality checks of prepared dishes before serving them to customers guaranteeing accuracy of order fulfillment.
- Adhered to all safety protocols, maintaining a safe working environment for both employees and guests alike.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for patrons.
- Trained new hostesses on restaurant policies and procedures, ensuring consistent service standards across the team.
Education
Diploma - General Studies
Fleming Island High
Fleming Island, FL01.2025
Skills
i took early childhood in high school, and got to work with children and learned lots of safety procedures as well and tips for good care
Timeline
Restaurant Hostess
Peppers Concina
03.2024 - 09.2024
Food and Beverage Hostess
Op Fish House
06.2023 - 03.2024
Manager on Duty
Ups Store
11.2022 - 02.2025
Diploma - General Studies
Fleming Island High