Jordyn Rael
Casa Grande,AZ
Summary
Dedicated natural leader with strong customer service skills. Proven ability to enhance guest experiences and lead teams effectively, contributing to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
Harkins Theatres
Casa Grande, AZ
06.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently, ensuring accurate transactions and timely service.
- Maintained cleanliness and organization of theater facilities, enhancing guest experience.
- Collaborated with team members to streamline concessions operations during peak hours.
Customer Service Lead
520 Elite Hitters Club
Casa Grande, AZ
07.2022 - 10.2025
- Led customer service team
- Key holder responsible for opening and closing the facility
- Ensured clients follow safety protocols and scan completed liability waivers to the tracking system
- Manage booking schedules, conduct sales transaction, and balance cash drawer daily
- Upselling personal sessions, upcoming clinics, apparel and accessories
- Responsible for the operation and maintenance of all machines
Education
Automated Industrial Technology
Central Arizona College
Coolidge05-2027
High School Diploma -
Vista Grande High School
Casa Grande, AZ05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time Management
- Self Motivated Leader
Timeline
Customer Service Lead
520 Elite Hitters Club
07.2022 - 10.2025
Team Member
Harkins Theatres
06.2022 - Current
Automated Industrial Technology
Central Arizona College
High School Diploma -
Vista Grande High School