Catallos Ebron
Norfolk,VA
Summary
Offering solid foundation in network protocols and keenness to learn and develop in professional environment. Brings understanding of routing and switching principles, along with practical skills in configuring network devices. Ready to use and develop troubleshooting and network design abilities in Networking role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Auto Mechanic
Hampton Roads Transportation Inc
11.2021 - 05.2022
- Specialized in repair of automatic as well as repair, realignment, and replacement of brake systems
- Assisted lead mechanics with diagnosis and repair of all units and systems
- Maintained constant dedication to quality, maximized accuracy, and ensured jobs were completed correctly the first time
- Displayed solid commitment and loyalty to the company, often working overtime as needed
Customer Service Representative
ALORICA
02.2021 - 07.2021
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to the caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
Automotive Technician
Tidewater Tire Co.
09.2020 - 02.2021
- Maintained accurate hours and repair records
- Built a solid reputation as a highly skilled and quality-driven tire technician; entrusted with increased responsibility, often supervising other tire technicians
- Displayed solid commitment to the company, often working overtime as needed
Automotive Apprentice
Buick-Kia-GMC Automotive Corporation
07.2020 - 09.2020
- Apprentice Technician in professional training
- Executed 5+ routine repairs per day, including oil changes, brake pad changes, tire rotations, and fluid refills
- Achieved 75% positive reviews on customer feedback surveys
Education
Network Administration -
Tidewater Community College
Virginia Beach, VAAutomotive Technology -
Tidewater Tech
Norfolk, VA01.2020
Skills
- Brakes & Rotor Replacement
- Property Maintenance
- General Maintenance
- Delivery Driver
- Mechanical work
- Safety Protocols
- Windshield Wiper Replacement
- Tire Balancer
- Cruise Attendant
- Tire Changes & Rotations
- Carpenter
- Client Focused
- Leadership Skills
- Customer Service Skills
- Self-Motivated
- Shocks & Struts
- Radiator Removal & Installation
- Motor Mounts
- Window Regulators
- Starter Removal & Installation
- Alternator Removal & Installation
- Oil Changes
- Coolant Replacements
- Battery Replacements
- Intermediate Electrical Fault Diagnostics
- Sway Bar Link Replacement
- CV Axle Replacement
- Ball Joint Replacements
- Valve Cover Gasket Replacements
- Sensor Replacements
- Oil Dipstick Tubes
- Catalytic Converter Replacements
- Intake & Exhaust Gasket Replacements
- Outer Tie-Rod Replacements
- Brake Fluid Replacement
- Engine & Cabin Filter Replacement
- Caliper Replacement
- Parking Brake Cable Replacement
- Thermostat Replacement
- Pre-Inspection Diagnostics
- Network Troubleshooting
- Network configuration
- Network security architecture
Certification
- CompTIA Network+ Certification
Timeline
Auto Mechanic
Hampton Roads Transportation Inc
11.2021 - 05.2022
Customer Service Representative
ALORICA
02.2021 - 07.2021
Automotive Technician
Tidewater Tire Co.
09.2020 - 02.2021
Automotive Apprentice
Buick-Kia-GMC Automotive Corporation
07.2020 - 09.2020
Automotive Technology -
Tidewater Tech
Network Administration -
Tidewater Community College
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