Hi, I’m
Catana Johnson
Garland,TX
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
years of professional experience
1
Certification
Work History
Blue Cross Blue Shield Of Texas
Customer Advocate
08.2023 - Current
Job overview
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
State Farm
Auto Claims Adjuster
12.2022 - 05.2023
Job overview
- Successfully negotiated settlements with claimants and insurers.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
REPUBLIC TITLE OF TEXAS INC.
Funder
01.2022 - 11.2022
Job overview
- Explained very technical financial information to applicants in easy to understand language.
- Created engaging visual presentations showcasing project results for meetings with prospective or current funders.
- Assisted customers with completing loan applications and other paperwork.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Coldwell Banker Apex
Office Manager's Assistant
04.2017 - 12.2021
Job overview
- Coordinated special projects and managed schedules.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Updated reports, managed accounts, and generated reports for company database.
Associa, Inc
Accounts Payable Team Lead
02.2014 - 07.2016
Job overview
- Conducted regular performance evaluations for team members, providing constructive feedback and professional development opportunities.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Facilitated month-end closing activities by ensuring all outstanding invoices were processed accurately and efficiently.
- Coordinated with internal departments to address discrepancies in invoices, purchase orders, or receiving documents promptly to avoid delays in payment processing.
Education
Bryant And Stratton College , Getzville, NY
Associate of Applied Science from Business Management
05.2015
Skills
- Account Updates
- Transaction Processing
- Microsoft Office
- Staff education and training
- Data entry proficiency
- Account Reconciliation
- Strategic Planning
- Payment Distribution
- Inquiry Research
- High-Volume Environments
Certification
- Licensed Texas Department of Insurance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Advocate
Blue Cross Blue Shield Of Texas
08.2023 - Current
Auto Claims Adjuster
State Farm
12.2022 - 05.2023
Funder
REPUBLIC TITLE OF TEXAS INC.
01.2022 - 11.2022
Office Manager's Assistant
Coldwell Banker Apex
04.2017 - 12.2021
Accounts Payable Team Lead
Associa, Inc
02.2014 - 07.2016
Bryant And Stratton College
Associate of Applied Science from Business Management
- Licensed Texas Department of Insurance
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