Summary

Overview

Work History

Education

Skills

References

Timeline

Catasha Adams

West Palm Beach

Summary

Summary of Qualifications OnQ Fosse PMS Opera Marsha Microsoft Teller Connect GXP Vantaca Jernark

Overview

years of professional experience

Work History

Call Center Agent

Seacrest Services Inc.

Boca Raton

07.2024 - Current

Handled customer inquiries through phone and email channels efficiently.
Resolved customer complaints by following standard procedures and guidelines.
Documented interactions using customer relationship management software accurately.
Account Make Payments
Create work orders- Irrigation, Maintenance, Landscaping, Pest Control and more

Front Desk Associate

Brock Development d/b/a Residence Inn

West Palm Beach

01.2022 - 02.2024

Manage workload and ensure effective functioning of front desk activities and maintain excellent standards to meet operational expectations.
New employee onboarding to ensure smooth transition in company.
Provide training to new team members on procedures and policies.
Conduct continuing education for team members.
Maintain positive guest relations.
Coordinate with General Manager for daily operation and maintain financial and administrative records.

Financial Specialist

Regions Bank

01.2017 - 01.2020

Provides a consistent optimal customer experience.
Educate and advise customers on Consumer and Business products and services, including all loan and deposit types.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about available solutions.
Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings.

Lead Guest Experience Specialist

Courtyard by Marriott

01.2009 - 01.2016

Night auditing to balance the daily ledger.
Procurement and accounts receivable.
Shuttle Driver.
Assist sales and housekeeping managers as needed.
Served as inter-departmental liaison.
Coordinate and assist with purchase of food and supplies.
Conduct new hire training.