Cate Downey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
IHOP
06.2023 - 02.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant Store Manager
Dollar General
11.2020 - 05.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Real Estate License - Real Estate
Allied Real Estate School
07.2022
Skills
- Adaptable and Flexible
- High Energy and Stamina
- Point of sale operation
- Cash Handling
- Team Player
- Strong Work Ethic
- Reliable and Responsible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Server
IHOP
06.2023 - 02.2024
Assistant Store Manager
Dollar General
11.2020 - 05.2023
Real Estate License - Real Estate
Allied Real Estate School
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