Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Cate Rizzo
Open To Work

Cate Rizzo

Overland Park,KS

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Retention SpecialistServer/Waiter/Event server/BartendingServer/BartenderSwim CoachPersonal Care Aide/Home Health Aide

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Overland Park, KS
Open to relocation: Yes

Salary Range

35000/yr - 200000/yr

Important To Me

Work-life balanceWork from home optionCareer advancement

Summary

Retention Specialist with expertise in enhancing customer loyalty and reducing cancellations. Skilled in upselling and conflict resolution, creating effective communication strategies that drive retention. Strong analytical skills and emotional intelligence foster lasting client relationships and improve satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Retention Specialist

Charter Spectrum
Overland Park, KS
08.2024 - 08.2025
  • Managed high-volume call center operations to reduce customer service cancellations and improve client retention.
  • Developed targeted communication strategies to enhance customer loyalty and engagement.
  • Handled disgruntled customers with empathy, utilizing de-escalation tactics to resolve issues and identify upselling opportunities.
  • Monitored industry trends to recommend improvements in retention strategies and practices.
  • Maintained metrics and KPIs to ensure adherence to business rules.
  • Adhered to scripted responses and standardized plans to address problems.

Server/Waiter/Event server/Bartending

Pinstripes
Overland Park, KS
05.2023 - 07.2024
  • Delivered exceptional customer service, creating memorable dining experiences for guests.
  • Served high-volume tables in bistro and gaming environments, ensuring timely service and guest satisfaction.
  • Developed bartending skills to elevate service quality and enhance customer experiences.
  • Upsold menu trends and specials to increase revenue.
  • Led a team in executing events for up to 200 attendees.

Server/Bartender

Compass Group USA - Delta Sky Clubs
Kansas City, MO
02.2023 - 12.2023
  • Delivered exceptional customer service to enhance guest dining experiences.
  • Handled guest inquiries and special requests promptly to ensure satisfaction during service.
  • Trained new servers on company policies and procedures.
  • Responded promptly to guest inquiries and special requests.
  • Executed opening and closing duties, ensuring efficient setup and restocking of supplies.
  • Resolved guest inquiries and complaints with professionalism to enhance overall experience.
  • Cleaned tables and chairs to ready dining area for incoming customers.
  • Completed cleaning tasks by sweeping, mopping floors, vacuuming carpet, and tidying server stations.

Swim Coach

Aqua-Tots Swim Schools
Prairie Village, KS
02.2023 - 07.2023
  • Instructed students in crucial water safety techniques and lifesaving skills.
  • Delivered instruction on basic swimming skills such as floating, kicking, and breath control.
  • Crafted swim lesson plans customized for diverse age groups and skill levels.
  • Assessed swimmer progress and provided constructive feedback to guide improvement.
  • Motivated swimmers to maximize potential while enjoying pool activities.
  • Communicated regularly with parents regarding student advancement and class updates.
  • Compiled weekly progress reports with actionable suggestions for swimmer development.
  • Provided first aid support during practices and competitions.

Personal Care Aide/Home Health Aide

Jason Gallagher
Overland Park, KS
05.2022 - 05.2023
  • Delivered comprehensive personal care to client with muscular dystrophy, ensuring daily needs were met for improved quality of life.
  • Regularly monitored client health, reporting any significant changes to medical professionals promptly.
  • Managed medication administration and coordinated appointments, enhancing client access to necessary healthcare services.
  • Facilitated mobility through use of walkers or wheelchairs, promoting independence.
  • Organized living environment to ensure cleanliness and safety of space for the client.
  • Created nutritious meals aligned with client dietary requirements and preferences.
  • Provided emotional support and actively listened to client concerns, fostering a trusting relationship throughout care.
  • Transported clients safely to various appointments, ensuring their well-being during travel.
  • Trained in Hoyer lift operation for safe client transfers.

Executive Assistant

Exeo Entertainment, Inc./ Digital Extreme Technology
Las Vegas, NV
01.2012 - 07.2013
  • Managed executive calendar, scheduling appointments for senior leadership to optimize time management.
  • Monitored emails, facilitating timely responses to critical communications and enhancing responsiveness.
  • Streamlined daily office processes, improving overall operational productivity.
  • Handled confidential files, maintaining discretion with sensitive information.
  • Supported investor relations by coordinating catered meals and events.
  • Greeted visitors upon arrival, fostering a welcoming and professional atmosphere.
  • Organized trade show preparations, ordering necessary displays and materials.
  • Drafted stock certificates and managed paperwork for compliance.

Veterinary Assistant/Receptionist

Fallbrook Animal Hospital
Fallbrook, CA
07.2008 - 11.2011
  • Handled triage and prioritized animal care needs promptly.
  • Assisted veterinarians during examinations and surgical procedures, ensuring smooth operations.
  • Administered vaccinations, medications, and treatments prescribed by veterinarians.
  • Monitored animal behavior and vital signs to ensure timely health assessments post-treatment.
  • Maintained cleanliness of treatment areas and sterilized exam rooms between appointments.
  • Scheduled appointments and managed client communications to enhance client experience as sole receptionist.
  • Provided compassionate support to pet owners during euthanasia and recovery, helping them navigate difficult decisions.
  • Educated clients on medication administration and provided detailed care instructions.

Kennel Technician/Veterinary Assistant/Receptionist

Mission Animal and Bird Hospital
Oceanside, CA
07.2005 - 10.2008
  • Executed thorough cleaning of indoor and outdoor kennels and dog runs, ensuring compliance with sterilization protocols to promote animal health.
  • Provided daily care for animals, including feeding, watering, cleaning cages, and administering medications.
  • Monitored animal health, reporting signs of illness or distress to supervisor promptly.
  • Managed supply inventory for kennel operations and organized food and bedding supplies effectively.
  • Trained new staff on kennel procedures and safety protocols, fostering a safe and efficient work environment.
  • Responded swiftly to emergency situations while adhering to established safety protocols.
  • Performed minor grooming services, including brushing fur coats and trimming nails, improving animal comfort and well-being.
  • Maintained clean and orderly play yards, enforcing good behavior during walks and interactions.

Education

High School Diploma -

Fallbrook Union High School
Fallbrook
06-2003

Some College (No Degree) - Arts and Sciences

MiraCosta College
Oceanside, CA

Skills

  • Retention
  • Customer loyalty strategies
  • Direct sales
  • Upselling techniques
  • Account management
  • Customer service
  • Conflict resolution
  • Live chat
  • CRM proficiency
  • CRM software proficiency
  • Metrics analysis
  • Data review
  • Quality assurance
  • Time management
  • Project management
  • Organization skills
  • Staff training
  • Strong communication
  • Active listening
  • Emotional intelligence
  • Relationship management
  • Attention to detail
  • Multitasking
  • Self-motivation
  • Nursing
  • Critical Care Experience
  • Medical terminology
  • Hoyer Lift
  • Bartending
  • Serving
  • Restaurant experience
  • Front desk
  • Cash handling
  • Cash management
  • Classroom management
  • Classroom experience
  • Analytical thinking
  • Analytical skills
  • Complaint handling
  • Data review
  • Strong communication
  • Complaint handling
  • Analytical thinking
  • Organizational skills
  • Self-motivation
  • Analytical skills

Certification

Driver's License

Personal Information

  • Relocation: Anywhere
  • Work Permit: Authorized to work in the US for any employer

Timeline

Retention Specialist

Charter Spectrum
08.2024 - 08.2025

Server/Waiter/Event server/Bartending

Pinstripes
05.2023 - 07.2024

Server/Bartender

Compass Group USA - Delta Sky Clubs
02.2023 - 12.2023

Swim Coach

Aqua-Tots Swim Schools
02.2023 - 07.2023

Personal Care Aide/Home Health Aide

Jason Gallagher
05.2022 - 05.2023

Executive Assistant

Exeo Entertainment, Inc./ Digital Extreme Technology
01.2012 - 07.2013

Veterinary Assistant/Receptionist

Fallbrook Animal Hospital
07.2008 - 11.2011

Kennel Technician/Veterinary Assistant/Receptionist

Mission Animal and Bird Hospital
07.2005 - 10.2008

High School Diploma -

Fallbrook Union High School

Some College (No Degree) - Arts and Sciences

MiraCosta College

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Cate Rizzo