Cateana Matthews
Layton,UT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Clerical Specialist
Cherokee Nation Federal
07.2022 - 09.2023
- Prepared documents for electronic processing.
- Kept accurate records of production .
- Extracted and sorted incoming mail by tax form type and by specific fields on the forms.
- Maintained personal records for timekeeping purposes
Resolution Specialist
Bed Bath & Beyond
06.2019 - 11.2021
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Prepared written opinions or decisions regarding cases.
Manager
AT&T
02.2011 - 07.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Legal Administrative Assistant
Law Office Of Mansfield Collins
04.2010 - 02.2015
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
Education
Certified Nursing Assistant -
Harbor College
Harbor City, CA05.2005
Associate of Business Administration -
Institute of Computer Technology
Los Angeles, CA04.1995
High School Diploma -
Los Angeles High School
Los Angeles, CA06.1990
Skills
- Schedule Management
- Crisis Assessment
- Staff Management
- Critical Thinking
- Business Correspondence
Timeline
Clerical Specialist
Cherokee Nation Federal
07.2022 - 09.2023
Resolution Specialist
Bed Bath & Beyond
06.2019 - 11.2021
Manager
AT&T
02.2011 - 07.2016
Legal Administrative Assistant
Law Office Of Mansfield Collins
04.2010 - 02.2015
Certified Nursing Assistant -
Harbor College
Associate of Business Administration -
Institute of Computer Technology
High School Diploma -
Los Angeles High School
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