Caterra Boose
Conway,AR
Summary
Proven leader and efficient communicator, adept at enhancing customer satisfaction and streamlining operations. At Ace Hardware, leveraged attention to detail and teamwork to foster client relationships, driving repeat business. Skilled in product packaging and live chat support, consistently exceeding sales targets. Demonstrates a friendly, positive attitude, ensuring high levels of team collaboration and customer focus.
Overview
5
5
years of professional experience
Work History
Warehouse Packer
Molex
11.2023 - 06.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Customer Sales Representative/Lead Retail Sales Associate
Ace Hardware
03.2023 - 01.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Customer Service Agent Assistant
Concentrix
02.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Reduced call wait times by effectively managing high call volumes and prioritizing tasks.
- Streamlined communication processes for improved efficiency in handling customer requests.
Sales Representative Team Leader
Sams Club
04.2020 - 03.2022
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both attendee and speaker to further develop professional network connections.
CNA
Conway Human Development Center
09.2019 - 03.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Supported needs of 20+ residents under long-term care.
Education
Skills
- Punctual and Reliable
- Attention to Detail
- Teamwork
- Product Packaging
- Customer Focus
- Scheduling appointments
- Live chat support
- Understanding Customer Needs
- Computer Skills
- Building rapport
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Warehouse Packer
Molex
11.2023 - 06.2024
Customer Sales Representative/Lead Retail Sales Associate
Ace Hardware
03.2023 - 01.2024
Customer Service Agent Assistant
Concentrix
02.2022 - 03.2023
Sales Representative Team Leader
Sams Club
04.2020 - 03.2022
CNA
Conway Human Development Center
09.2019 - 03.2021
Similar Profiles
Ana SilvaAna Silva
Purchasing Agent at MolexPurchasing Agent at Molex
Jennifer KimbroughJennifer Kimbrough
Sales Engineer at MolexSales Engineer at Molex
Laura VasquezLaura Vasquez
Third-level technician at MolexThird-level technician at Molex