Caterina Gonzalez
Rochester Hills,MI
Summary
Proven leader with a track record of mentoring and staff development at Darden Restaurants-Bahama Breeze, enhancing productivity and trainee satisfaction. Fluent in Spanish, adept in Microsoft Office, and skilled in high-volume production, I excel in creating efficient, motivated teams. My approach has consistently improved guest satisfaction and operational efficiency, demonstrating strong interpersonal communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Certified Trainer
Darden Restaurants-Bahama Breeze
Troy, MI
03.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Organize and direct a training class, confirming scheduling, documentation on the trainee process, ensuring the integration of the trainee to Darden Restaurants Policies and standards.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction. Assisted with the improved training manual.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
Restaurant Hostess
Darden Restaurants-Bahama Breeze
New Troy, MI
03.2023 - Current
- Assist management with maintaining a clean and organized lobby, establishing personal connection with contract parties guests. Provided excellent results with GSS (Guest Satisfaction Survey) scores. Placing my location in the top 3 within the brand.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Be proficient with the Krowd system, POS system and OpenTable System (all software designed best for accepting payments, tracking sales and organizing daily guests’ information and Restaurants’ display.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- While conserving the quality interaction with guests, I managed to also complete additional work such as: upkeep of restrooms, assisting coworkers with difficult guests or special requests, sorting and organizing dining/cooking supplies.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
Rochester Hills, MI
11.2017 - 03.2023
- Supervise, train 15 - 20 people in different positions per shift, while keeping close relationships with clients and directly solving any issues with scheduling, advancement in tasks and work environment readiness .
- Assist Management with the maintenance of company policies, standards, guidelines based on Corporate requirements.
- Track progress of over 500 customers on a weekly basis, updating the management software daily.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Service Representative
Goldfish Swim School & Goldfish Swim School Franchising
Rochester Hills, MI
11.2017 - 03.2023
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Initiate, record and complete membership sales, gaining over $5,000 for the company on a weekly basis.
- Enhanced front desk efficiency by streamlining check-in and check-out processes for guests.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Organize and oversee party events for up to 50 guests providing activities, meals and a guaranteed smooth running experience.
Quality Inspector
Airboss Flexible Products
Auburn Hills, MI
06.2021 - 05.2022
- Monitoring and keeping data in the production of Automobile components, machinery and product quality and quantity.
- Manually analyze over 5,000 car parts per shift, tracking constant errors and machinery patterns.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Efficiency in identifying molding issues, gasburns, and improper enginery usage to create a more productive delivery schedule.
- Organize product line, quality check station and promptly pack pallets with over 2,000 vehicle elements. While providing constant results and accurate production data to supervisors, filing paperwork later revised by clients.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Education
Associate of Science - Computer And Information Sciences
Oakland Community College
Auburn Hills05.2026
High School Diploma -
Rochester Hills Highschool
Rochester Hills, MI05.2020
High School Diploma -
Oakland Schools Technical Campus
Pontiac, MI05.2020
Skills
- Efficient in Microsoft Office and Excel
- Fundamental Knowledge in CSS, HTML5 and JavaScript
- Fluent in Spanish and Conversant in Japanese
- Expertise with GSS standard, sales products and operation
- Staff Management and Employee Motivation
- Training and mentoring
- High Volume Production Capability
- Flexibility and Responsibility
- Great communication and teamwork
- Sales and Scheduling
- Interpersonal and written communication
- Equanimity and crisis mender
Timeline
Certified Trainer
Darden Restaurants-Bahama Breeze
03.2023 - Current
Restaurant Hostess
Darden Restaurants-Bahama Breeze
03.2023 - Current
Quality Inspector
Airboss Flexible Products
06.2021 - 05.2022
Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
11.2017 - 03.2023
Front Desk Service Representative
Goldfish Swim School & Goldfish Swim School Franchising
11.2017 - 03.2023
Associate of Science - Computer And Information Sciences
Oakland Community College
High School Diploma -
Rochester Hills Highschool
High School Diploma -
Oakland Schools Technical Campus