Open To Work
CATERINA PINA
Hudson,NH
Work Preference
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Head of People Operations
United Facilities Group
01.2026 - Current
- Strategic Partnership: Aligned people strategy for ATS and HRIS systems across 8 sites.
- Leadership & Team Mentorship: Supervised and developed the HR Generalist and HR Coordinator HR delivery service.
- Talent Recruitment: Developed standard procedures for recruiting coordination, onboarding, and workforce communication.
- Operational Efficiency: Elevated internal communication channels to foster transparency between employees across all levels of the organization.
Director of People Operations
Boston Lyric Opera Company
01.2023 - 01.2026
- Standalone HR Execution: Managed HR operations across 6 divisions and 3 collective bargaining agreements (IATSE, AGMA, AFM), improving service delivery and execution.
- Talent Retention & Benefits Strategy: Achieved a historic first for company talent retention (98.2%) during the first year.
- Inclusive Talent Acquisition: Accelerated organizational growth by executing a data-driven recruitment strategy, which drove a 35% increase in the hiring of underrepresented talent.
- Cross-Functional Collaboration: Partnered with board members, executive leadership, and finance to navigate complex employee relations challenges and enforce policy compliance.
- Compensation & Job Reviews: Conducted job reviews and reclassifications, addressing compensation disparities and collaborating with leadership on annual merit review process.
- HRIS & ATS Systems: Directed HRIS & ATS system transition, buildout, and related staff training; developed candidate and hiring manager workflows that decreased onboarding cycles by 50%.
- Leaves & Compliance Administration: Advised staff and leadership on medical leaves and accommodations, partnering with CFO for regulatory tracking and return-to-work transitions.
HR Executive
Andover School District
01.2022 - 01.2023
- Leaves Tracking & ADA: Streamlined district leaves administration for faculty, staff, and administrators, reducing processing time by 25%.
- Labor & Employee Relations: Collaborated with management on confidential matters related to disciplinary actions, workplace investigations, and grievances across 8 collective bargaining unions.
- Cross Functional Collaboration: Advised district leadership, finance, and technology on HR policies regarding compensation and resource planning.
- HR Service Delivery Modernization: Introduced a digital training guide which streamlined administrative processes and improved HR service delivery across a matrixed educational ecosystem.
- Leaves Tracking & ADA: Executed district leaves administration to faculty, staff, and administrators in a shortened timeline from end-to-end by 25%.
Assistant Director of Personnel
Healthway, Boston University
01.2021 - 01.2022
- Strategic Personnel Leadership: Co-led people strategy, talent retention, and organizational development across a multi-campus environment, enhancing workforce alignment with institutional goals.
- Policy Interpretation & Development: Developed and interpreted HR policies, metrics, and SOPs across diverse employee classifications, aligning them with University requirements and employment laws.
- Change Management & Platform Adoption: Directed change management during digital transitions, managing migration to self-service platforms and utilizing HRIS applications to ensure effective training adoption.
- Position Management & Job Reviews: Conducted organizational and job analyses across diverse classifications, applying university classification guidance to assess promotions, manage reclassifications, and align positions with institutional priorities.
- Progressive Leadership Roles 2010 - 2022
Business Manager
Fitness & Recreation Ctr, Boston University
01.2014 - 01.2020
- Business Leadership: Managed center budgets, expense tracking, and financial reporting to support daily operations and long-term planning.
- Oversaw staff scheduling, payroll coordination, and timekeeping accuracy across fitness and recreation programs.
- Team Management: Supervised and coached team of 8, fostering team culture and streamlining talent recruitment efforts.
- Fiscal Accountability: Restructured standard operating procedures and introduced budget reporting transparency, reducing review periods by 45%.
- Team Management: Supervised and coached a team of 8, enhanced team culture and talent recruitment for the department.
- Classification Frameworks: Integrated institutional policies into departmental workflows, optimizing structural design and operational consistency across business units.
Office Manager
V.P.’s Office of Financial Affairs, Boston University
01.2010 - 01.2014
- Enterprise-Scale Support: Delivered shared financial and payroll services servicing over 10,000 employees across both primary university campuses.
- Managed daily operations, financial transactions, and banking services for University Dining and Student Accounts Center, ensuring smooth service delivery.
- Executed center accounting, receivables/disbursements, and student payroll while supervising team of 3 accountants to ensure accurate general ledger reconciliation.
- Streamlined cash-handling procedures and automated manual verification steps, providing internal training to improve accuracy and service consistency.
Education
Master of Science - Administrative Studies, Financial Economics
Boston University
Boston, MA05-2012
Bachelor of Science - Business Management & Marketing
Suffolk University
Boston, MA05.2008
Skills
- HR Digital Strategy
- Matrixed Labor Relations
- HR policies implementation
- Onboarding processes
- HR analytics
- Employee Engagement
- Employee Engagement Strategies
- Total rewards strategy
Certification
- Lean Six Sigma Certification (Green & Yellow Belt, 2012)
- SHRM-CP (2024), SHRM-SCP (Anticipated December 2026)
- Google AI Essentials Certification (May 2026)
Technology Skills
- ADP
- BambooHR
- Google Workspace
- Microsoft 365
- Paycom
- Paylocity
- QuickBooks
- Rippling
- SAP HCM
- SuccessFactors
- UKG
- Workday
Timeline
Head of People Operations
United Facilities Group
01.2026 - Current
Director of People Operations
Boston Lyric Opera Company
01.2023 - 01.2026
HR Executive
Andover School District
01.2022 - 01.2023
Assistant Director of Personnel
Healthway, Boston University
01.2021 - 01.2022
Business Manager
Fitness & Recreation Ctr, Boston University
01.2014 - 01.2020
Office Manager
V.P.’s Office of Financial Affairs, Boston University
01.2010 - 01.2014
Master of Science - Administrative Studies, Financial Economics
Boston University
Bachelor of Science - Business Management & Marketing
Suffolk University