Caterina Rebollo
Cortlandt Manor,NY
Summary
Over 30 years in mortgage lending, specializing in streamlining loan approval processes and ensuring compliance with industry regulations. Skilled at operational analysis and training teams to enhance efficiency, while adept in utilizing Encompass software and automated underwriting systems.
Overview
33
33
years of professional experience
Work History
Operations Manager
1st Priority Mortgage/Howard Hanna
White Plains, NY
02.2024 - Current
- Oversee daily mortgage operations to ensure compliance with industry regulations.
- Manage loan process from application to closing, coordinating file movements between underwriters, mortgage lenders, and closing parties to ensure timely approvals.
- Manage escalation and exception requests for urgent loan approvals
- Coordinate with underwriting teams to streamline loan approval processes and resolve application issues efficiently.
- Train and mentor staff on best practices in mortgage operations.
- Provide guidance and support to junior staff members on a regular basis.
- Investigate customer complaints about loan processing delays or errors, implementing solutions to enhance customer satisfaction.
- Work closely with auditors during periodic reviews of operations ensuring adherence to internal controls as well as curing post closing deficiencies.
- Analyze operational data to identify and recommend process improvements, contributing to enhanced operational efficiency.
- Direct operations staff by providing guidance, training, and support in order to meet company objectives.
Regional Director of Operations
Hudson United Mortgage
Elmsford, New York
09.2018 - 02.2024
- Evaluated borrower credit history and assessed risk for mortgage approvals.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Identified potential risks associated with mortgage transactions and took appropriate action to mitigate those risks.
- Assessed borrower qualifications against underwriting guidelines based on underwriting guidelines.
- Issued clear written conditions for approval of mortgage loans.
- Conducted due diligence reviews of loans prior to closing.
- Maintained compliance with company and regulatory policies.
- Conducted post-closing quality control reviews to ensure compliance with federal regulations.
- Identified potential fraud risks associated with mortgage applications or transactions.
- Coordinated post-closing activities to ensure accurate document completion.
- Resolved post-closing discrepancies between lenders and investors.
- Made decisions on loan applications based on credit evaluations loan applications and explained reasoning behind decisions.
Sr Underwriter/Team Lead
HomeBridge Financial FKA Prospect Mortgage
White Plains, NY
05.2011 - 09.2018
- Reviewed, evaluated and approved and declined high-risk mortgage loan applications for compliance with company policies and procedures.
- Developed underwriting guidelines to standardize approval processes.
- Monitored pipeline activity to ensure timely processing of all loans within established service level agreements.
- Utilized underwriting software to streamline application processing and tracking.
- Performed quality control reviews on all approved and declined loans prior to closing.
- Mentored junior underwriters on best practices and decision-making strategies.
- Coordinated with legal teams to ensure compliance with regulations.
- Used authority to decide whether to accept, reject or suggest modifications to application proposals.
Processing Manager
Guaranteed Home Mortgage Co
Elmsford, New York
10.2010 - 05.2011
- Managed loan processing workflows for timely and efficient mortgage approvals.
- Managed and supervised a team of mortgage processors to ensure timely closing of loans.
- Managed processing workflows for loan applications and documentation.
- Coordinated communication between clients, underwriters, and loan officers.
- Trained staff on processing systems and best practices.
- Led team meetings to discuss workflow improvements and address challenges.
- Guided and supported junior staff members to facilitate smooth operations.
- Reviewed loan files to verify all required documentation was present prior to submission to underwriters.
Sr. Underwriter
Prospect Mortgage
White Plains, New York
09.2001 - 10.2010
- Ensured loans met all underwriting guidelines for government-sponsored entities (GSEs) such as Fannie Mae and Freddie Mac.
- Analyzed borrower credit reports to assess risk and determine loan eligibility.
- Developed underwriting policies to streamline processes and improve efficiency.
- Prepared detailed reports on underwriting findings and recommendations.
- Resolved pre and post-closing issues relating to underwriting such as issues.
- Generated letters of denial or commitment based on approved and declined decisions.
- Performed quality control review of completed loans prior to funding approval.
- Advised on structuring loans to meet both borrower needs and lender guidelines.
- Developed relationships with external vendors such as title companies, appraisers, surveyors, insurance agents.
- Continuously improved underwriting processes through feedback and identification of efficiency gains.
Secondary Marketing Supervisor
Columbia Equities
Tarrytown, NY
02.1999 - 09.2001
- Established daily pricing rates through market analysis and managed product and pricing engine.
- Negotiated and maintained relationships with secondary market investors.
- Managed lock commitments, pooled and delivered closed loans to Fannie, Freddie, or private investors.
- Oversaw lock desk operations, ensuring efficient processing, shipping, and post-closing activities.
- Managed rate locks and extensions in compliance with company policies. and pricing exceptions.
- Analyzed market trends to support strategic decision-making in secondary marketing.
- Provided sales and underwriting support as well as the legal department.
Underwriter
Homerica Mortgage
White Plains, NY
09.1998 - 02.1999
District Service Line Agent
Countrywide Home Loans
Tarrytown, New York
02.1998 - 09.1998
Funder
Cityscape Corp
Tarrytown, NY
10.1996 - 02.1998
Closing Coordinator/Processor
Dale Mortgage
Purchase, New York
02.1994 - 10.1996
Education
Associates with WCC - Accounting
Iona College
New Rochelle, NYSkills
- Regulatory compliance
- Loan underwriting
- Underwriting guidelines
- Risk assessment
- Process improvement
- Operational analysis
- Client communication
Timeline
Operations Manager
1st Priority Mortgage/Howard Hanna
02.2024 - Current
Regional Director of Operations
Hudson United Mortgage
09.2018 - 02.2024
Sr Underwriter/Team Lead
HomeBridge Financial FKA Prospect Mortgage
05.2011 - 09.2018
Processing Manager
Guaranteed Home Mortgage Co
10.2010 - 05.2011
Sr. Underwriter
Prospect Mortgage
09.2001 - 10.2010
Secondary Marketing Supervisor
Columbia Equities
02.1999 - 09.2001
Underwriter
Homerica Mortgage
09.1998 - 02.1999
District Service Line Agent
Countrywide Home Loans
02.1998 - 09.1998
Funder
Cityscape Corp
10.1996 - 02.1998
Closing Coordinator/Processor
Dale Mortgage
02.1994 - 10.1996
Associates with WCC - Accounting
Iona College