Caterina Stevens
Enid,OK
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Experienced in customer service and retail operations, specializing in roles that require effective communication and problem-solving skills. Demonstrated ability to manage cash transactions accurately and efficiently using POS systems, while maintaining a clean and organized work environment. Proven track record of training new team members and enhancing customer satisfaction through active listening and engagement.
Overview
4
4
years of professional experience
Work History
Cashier
Vance Air Force Base
Enid, OK
06.2022 - Current
- Worked part-time for 20 to 30 hours each week at the food services department.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered a a high level of customer service to patrons using active listening and engagement skills.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Catering setup for events
- Answering phone for ordering food or other questions
- Learned the roles of other departments to provide coverage and keep store operational.
Cashier
DECA Commissary
Enid, OK
08.2023 - 01.2025
- Greeted customers and addressed inquiries about store products and services to enhance shopping experience.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized and stocked merchandise to ensure product availability and optimized customer access.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Processed cash transactions accurately to ensure efficient checkout experience. and credit card payments, issued receipts and provided change.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Trained new team members on cash register operation and customer service standards to strengthen team performance.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted customers in locating products and providing detailed information. find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for a rewards program.
- Coordinated trash removal processes to maintain cleanliness in store aisles. and sanitation procedures to keep aisles and register area organized.
Education
Associate of Science - Respiratory Therapy
NOC Enid
Enid, OKSome College (No Degree) - CNA/CMA
Autry Technology Center
Enid, OKHigh School Diploma -
Garber High School
Garber, OKSkills
- POS Systems
- Cash Handling
- Customer Service
- Feedback Acceptance
- Cash Register Operations
- Shipment Procedures
- Product Scanning
- Inventory Stocking
- Price Identification
- Problem Solving
- Merchandise Packaging
- Cleaning and Sanitizing
- Fitting Room Oversight
- Sweeping and Mopping
- Call Response and Transfer
- Credits and Refunds
- Pricing and Markdowns
Reference
- Breanna Johnson: 580-977-7571. 1918 NW 176th St Edmond, OK 73012
- Graciela Sardina Ayla: 970-939-4874. 1829 Seneca Enid, Ok 73701
- Molly Oats: 931-800-9673. 1601 W. Fox Dr Enid, OK 73703
- Cotina Haley 580-977-4708. 1918 NW 176th St Edmond, Ok 73012
- Ramy Stevens: 580-336-8090 PO Box 87 Marshall, Ok 737056
Timeline
Cashier
DECA Commissary
08.2023 - 01.2025
Cashier
Vance Air Force Base
06.2022 - Current
Associate of Science - Respiratory Therapy
NOC Enid
Some College (No Degree) - CNA/CMA
Autry Technology Center
High School Diploma -
Garber High School