CATERINA TERESA CARBONE D’LUCA
Miami
Summary
Compassionate and enthusiastic individual with a strong background in customer service, behavioral support, and childcare. Certified in Childcare and Registered Behavior Technician (40 hours). Known for excellent communication skills, patience, and the ability to adapt in dynamic environments. Eager to bring a positive, nurturing attitude to a kindergarten setting as a Teacher Assistant.
Overview
6
6
years of professional experience
Work History
Server / Bartender / Assistant Manager
The Laundry Room Speakeasy
02.2024 - Current
- Deliver exceptional customer service in a fast-paced, high-volume setting
- Assist with staff supervision, opening/closing duties, and shift coordination
- Support management with daily operations and team leadership
- Train and onboard new employees ensuring compliance with safety protocols
Customer Service Representative / Receptionist
State Farm – Luis Gonzalez Agency
06.2023 - 01.2024
- Provided friendly and accurate support to clients regarding insurance policies
- Scheduled appointments, handled documentation, and resolved inquiries
- Maintained client relationships and managed administrative duties
General Manager
Gusto Ristobar Restaurant
07.2022 - 02.2023
- Directed daily operations, budgeting, and staff performance
- Oversaw hiring, training, and development of team members
- Maintained high standards of service and customer satisfaction
Server / Assistant Manager
04.2019 - 07.2022
- Coordinated front and back-of-house teams
- Ensured compliance with hygiene and safety standards
- Resolved customer concerns and ensured quality service
Education
Registered Behavior Technician Certificate -
TelyaMed Behavior Service
Doral, FL01.2023
Childcare Diploma - undefined
Aprende Institute
Miami, FL01.2023
440 Customer Service License - undefined
Florida Insurance College
Miami, FL01.2023
Basic Bartender Certificate - undefined
Shaduu Academy
01.2022
Bachelor’s Degree - Psychology
Yacambú University
01.2013
High School Diploma - undefined
San Pedro High School
01.2013
Skills
- Trilingual: Spanish, Italian, English
- Strong interpersonal and communication skills
- Time management and adaptability
- Behavioral support techniques
- Team collaboration and problem-solving
- Customer service and conflict resolution
SOFTWARE & PLATFORMS
Microsoft Word, Excel, PowerPoint, Outlook | ORDYX | ECRM
Timeline
Server / Bartender / Assistant Manager
The Laundry Room Speakeasy
02.2024 - Current
Customer Service Representative / Receptionist
State Farm – Luis Gonzalez Agency
06.2023 - 01.2024
General Manager
Gusto Ristobar Restaurant
07.2022 - 02.2023
Server / Assistant Manager
04.2019 - 07.2022
Childcare Diploma - undefined
Aprende Institute
440 Customer Service License - undefined
Florida Insurance College
Basic Bartender Certificate - undefined
Shaduu Academy
High School Diploma - undefined
San Pedro High School
Registered Behavior Technician Certificate -
TelyaMed Behavior Service
Bachelor’s Degree - Psychology
Yacambú University
Similar Profiles
Ale MoralesAle Morales
General Manager at Rossa Room SpeakeasyGeneral Manager at Rossa Room Speakeasy
Alisha BrownAlisha Brown
Attendant at The Laundry RoomAttendant at The Laundry Room
Phillip CoveyPhillip Covey
Assistant Manager, Customer Service at The Laundry RoomAssistant Manager, Customer Service at The Laundry Room
AGUSTINA ROSSATOAGUSTINA ROSSATO
Paralegal at The Berman Group - Fully RemoteParalegal at The Berman Group - Fully Remote
Jothuel TellezJothuel Tellez
Security Officer at Vested Security ServicesSecurity Officer at Vested Security Services