Caterina Tinnirello
Walt Disney World Resort
Davenport,FL
3
Languages
14
years of professional experience
Bilingual customer experience professional with expertise in hospitality operations and client relationship management. Builds rapport with clients, identifies needs, resolves service issues, and communicates clearly to facilitate next steps. Manages high-volume workflows and maintains accurate client information using CRM systems. Collaborates effectively across teams to support sales and enhance Guest experiences.
Work History
Housekeeping Supervisor
4 Years 6 Months- Supervised housekeeping teams to maintain cleanliness standards across guest rooms and public areas.
- Inspected rooms and common spaces to verify quality, safety, and presentation compliance.
- Assigned daily workflows based on occupancy, staffing levels, and priority service requests.
- Trained cast members on cleaning procedures, guest service expectations, and sanitation protocols.
- Increased employee performance through effective supervision and training.
Housekeeping Manager
9 Months- Directed housekeeping operations across guest rooms, suites, and public areas to maintain brand standards and cleanliness.
- Supervised housekeeping attendants, assigned daily boards, and adjusted staffing to support occupancy demands.
- Conducted inspections to verify room readiness, amenity placement, and adherence to quality expectations.
- Trained new team members on cleaning procedures, safety protocols, and casino property service standards.
Business Account Executive
2 Years 4 Months- Developed new commercial relationships through consultative selling and tailored financial product recommendations.
- Managed business client portfolios, aligning deposit, credit, and treasury solutions with growth needs.
- Evaluated client financial profiles to structure suitable account, lending, and cash-management proposals.
- Coordinated onboarding processes, ensuring complete documentation and compliance with KYC requirements.
Education
Bachelor of Science - Accounting and Finance
Sales Associate - Real Estate
Associate of Applied Science - Finance And Credit
Skills
Guest service
Customer Needs Identification
Service recovery
Workflow coordination
Time management
Sales support
CRM management
Client documentation
Microsoft Office & Excel
Client communication
Cross-functional collaboration
Relationship building
Bilingual communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Housekeeping Supervisor
Walt Disney World Resort
04.2022 - CurrentRead More
Housekeeping Manager
Seminole Hard Rock Hotel & Casino, Tampa
06.2021 - 03.2022Read More
Business Account Executive
Banco Activo
10.2012 - 02.2015Read More
Universidad Alejandro De Humboldt
Bachelor of Science from Accounting and Finance
Read More
Gold Coast School
Sales Associate from Real Estate
Read More
Universidad Central De Venezuela
Associate of Applied Science from Finance And Credit
Read More