Belicia Posey
Ignacio,CO
Overview
1
1
Certification
14
14
years of professional experience
Work History
Housekeeping Supervisor
unhs blanding clinic
blanding, ut
08.2019 - 04.2020
- Oversaw daily housekeeping operations, ensuring adherence to cleanliness standards and enhancing guest satisfaction.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained and mentored staff on best practices in cleaning techniques.
- Coordinated schedules to optimize team efficiency and coverage.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Conducted inspections to maintain quality and compliance with health regulations.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Implemented procedures to enhance guest satisfaction through clean environments.
- Addressed customer complaints related to housekeeping services, implementing solutions to improve guest experiences.
- Mediated staff conflicts to foster a positive work environment and maintain team morale.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Communicated with management regarding staff performance and operational needs.
- Oversaw daily operations of housekeeping team to ensure quality service. of employees, daily progress reports and overall project planning.
Cashier
Ute Mountain Travel Center
white mesa, UT
06.2006 - 07.2017
- Operated cash register and processed customer transactions accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and refunds while ensuring secure payment processing.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness and organization of checkout area and merchandise displays to enhance customer experience.
- Provided excellent customer service to enhance the shopping experience.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Assisted customers in selecting products and answering questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Welcomed customers warmly to create a friendly shopping atmosphere. and answered any questions they had about the store's products and services.
- Collaborated with team members to ensure efficient store operations.
- Worked closely with front-end staff to assist customers.
- Monitored inventory levels and restocked shelves.
- Follow company policies for handling returns and exchanges effectively.
- Trained new team members on cash register operation and customer service techniques to ensure consistent service quality.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained work area and kept cash drawer organized.
- Placed merchandise on shelves to ensure product availability for customers. with merchandise when needed.
Education
High School Diploma -
San Juan High School
Blanding 05-2005
Skills
- Quality inspections
- Sanitation standards
- Sanitation procedures
- Room inspection
- Housekeeping
- Laundry operations
- Staff training
- Training and mentoring
- Scheduling coordination
- Work scheduling
- Staff scheduling
- Team supervision
- Detail-oriented
- Safety compliance
- Customer service
- Guest service
- Conflict resolution
- Problem solving
- Team collaboration
- Team building
- Staff motivation
- Communication
- Leadership
- Inventory control
- Incident reporting
- Cash handling
- Exterior cleaning
- Vacuuming and sweeping
- Sanitation practices
- Schedule preparation
- Relationship building
- Microsoft Word
- Good Telephone Etiquette
Certification
- Expert Insights:sparking the customer Experience with Simon T. Bailey
- Hotel Hospitality: Front Office
- Customer Service Pro Tip
Affiliations
- Bear dance culture
Timeline
Housekeeping Supervisor
unhs blanding clinic
08.2019 - 04.2020
Cashier
Ute Mountain Travel Center
06.2006 - 07.2017
High School Diploma -
San Juan High School