Scot Watts
Summary
Results-driven Housekeeping Supervisor with proven success in staff training, quality inspections, and problem resolution. Committed to enhancing team performance and guest satisfaction through effective communication and proactive management.
Overview
27
27
years of professional experience
Work History
Housekeeping Supervisor
Colby-Sawyer College
New London, nh
11.2019 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Trained and mentored housekeeping staff on best practices.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected areas for cleanliness and compliance with standards.
- Investigated and resolved customer complaints regarding housekeeping services, ensuring guest satisfaction.
- Resolved staff conflicts and maintained team morale.
- Prepared work schedules for associates to promote proper staffing levels.
- Coordinated supply inventory and ordered cleaning materials.
- Developed training programs for housekeepers on sanitation techniques and emergency procedures to improve service standards.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Reviewed employee performance and created improvement plans.
- Established hands-on, proactive management style to facilitate improvements to workflow.
- Collaborated with other departments to address facility needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Managed cleaning operations to maintain cleanliness across campus.
Housekeeping Supervisor/Lead Floor Technician
Southern New Hampshire University - On Campus
Hooksett, New Hampshire
01.2007 - 07.2015
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Trained staff on proper cleaning techniques and safety protocols.
- Coordinated work schedules to ensure adequate coverage across campus facilities.
- Inspected facilities to uphold cleanliness standards and swiftly resolve identified issues.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Implemented streamlined processes that improved team productivity and elevated service quality.
- Responded promptly to maintenance requests from guests or staff members.
- Handled customer complaints related to housekeeping services, ensuring timely and effective resolutions.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Worked closely with facility managers and custodial staff members to ensure that all areas were cleaned properly on a daily basis.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted in developing training materials for new housekeeping staff.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Prepared work schedules for associates to promote proper staffing levels.
- Trained and mentored junior technicians in operational procedures.
- Responded quickly to emergency situations involving water or other liquid spills on hard surfaces requiring immediate attention.
- Coordinated with university staff to address maintenance requests promptly.
- Applied finishes such as waxes and sealants to protect floors from dirt, spills, and other contaminants.
- Utilized specialized equipment including buffers, burnishers, scrubbers, vacuums, extractors. for deep cleaning purposes.
- Assisted with the development of preventive maintenance programs for hard surface floors in order to extend their life span.
- Provided training and instruction to new staff on proper floor care techniques.
- Created detailed reports summarizing the condition of all floors within assigned facilities at regular intervals.
- Monitored progress of employees engaged in floorcare activities by making frequent visits throughout assigned area.
- Created detailed reports summarizing the condition of all floors within assigned facilities at regular intervals.
- Monitored progress of employees engaged in floorcare activities by making frequent visits throughout assigned area.
Lead Floor Technician
Daniel Webster College
Nashua, New Hampshire
04.1999 - 06.2008
- Trained and mentored junior technicians on floor maintenance procedures.
- Operated floor care equipment including buffers and extractors effectively.
- Monitored inventory levels of cleaning products to support efficient floorcare operations.
- Applied finishes such as waxes and sealants to protect floors from dirt, spills, and other contaminants.
- Utilized specialized equipment including buffers, burnishers, scrubbers, vacuums, extractors. for deep cleaning purposes.
- Operated cleaning equipment such as floor scrubbers and vacuums efficiently.
- Conducted regular inspections to ensure cleanliness and safety standards.
- Created and executed a comprehensive plan to maintain cleanliness and prevent debris accumulation on floors.
- Worked closely with facility managers and custodial staff members to ensure that all areas were cleaned properly on a daily basis.
- Addressed maintenance requests from faculty and staff to ensure prompt resolution and facility upkeep.
- Collaborated with staff to schedule cleaning activities around events.
- Assisted in inventory management of cleaning supplies and equipment.
- Collaborated with team members to ensure cleanliness standards were consistently met.
- Reported maintenance issues to management for prompt resolution and safety compliance.
- Disposed of waste and recyclables following company environmental guidelines.
- Conducted cleaning of windows, mirrors, walls, and ceilings for improved visibility.
Education
General Studies
Elm Street School
Nashua, NHSkills
- Sanitation standards
- Quality inspections
- Quality assurance
- Inventory management
- Staff training
- Training and mentoring
- Team coordination
- Scheduling proficiency
- Quality enhancement
- Customer relationship management
- Problem solving
- Attention to detail
- Team building
- Employee assessments
- Effective communication
Timeline
Housekeeping Supervisor
Colby-Sawyer College
11.2019 - Current
Housekeeping Supervisor/Lead Floor Technician
Southern New Hampshire University - On Campus
01.2007 - 07.2015
Lead Floor Technician
Daniel Webster College
04.1999 - 06.2008
General Studies
Elm Street School