Nina Greene
Summary
Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work History
HOUSEKEEPING SUPERVISOR
Big Sky Resort
Big Sky
07.2025 - 02.2026
- Supervised daily housekeeping operations, ensuring cleanliness standards were met and enhancing guest satisfaction through efficient management.
- Trained and mentored housekeeping staff, fostering a collaborative environment that improved team performance and service quality.
- Conducted regular inspections of guest rooms and common areas.
- Provided exceptional customer service by addressing guest inquiries and resolving issues related to housekeeping promptly and effectively.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Created shift reports and other business documentation to coordinate housekeeping needs.
- Established effective communication between team members in order to foster a positive work environment.
- Submitted repair requests to maintenance team to reduce operating costs.
- Managed team of employees, daily progress reports and overall project planning.
- Created and distributed turndown list to enhance guest satisfaction.
- Inspected rooms for VIP arrivals.
- Ensured all housekeeping closets were fully stocked and organized daily.
- Held daily meetings to keep team updated on all operations and projects.
Seasonal Housekeeping Supervisor
Snow Mountain Ranch
Granby
10.2024 - 06.2025
- Supervised and trained teams within the housekeeping department.
- Safely operated large vehicles in extreme weather conditions.
- Supervised workflow of crew to complete changeovers in a timely manner.
- Cultivated a positive, engaging, and safe environment for staff.
- Worked alongside staff to efficiently clean and maintain cabins, lodge rooms, yurts, lobbies, and public areas.
- Worked with various types of cleaning chemicals.
- Assisted guest with linen exchange.
- Efficiently stripped and stocked multiple cabins/rooms to support team needs.
- Assisted with organizing and prioritizing laundry workload to ensure a continual supply of clean linens.
- Cleaned, organized, and stocked storeroom at the end of each day.
- Ability to work at a nearly 9000-foot elevation and in extreme weather conditions.
- Effectively supervised and trained employees from diverse cultures and backgrounds.
- Ability to lift and move up to 30 pounds repeatedly in a day.
- Ability to consistently meet deadlines within a fast-paced environment.
Assistant Manager
Smoothie King #1890
09.2023 - 07.2024
- Successfully managed day to day operations of the store including scheduling, cash handling, bank deposits, tips, and delegating tasks.
- Interviewed and hired candidates embodying store values.
- Improved survey scores by prioritizing customer experience and satisfaction.
- Trained 15 team members to attain sales goals and cut labor costs.
- Managed store inventory by counting, weighing, and imputing product weekly.
- Cut inventory cost by 3%.
- Organized and attended store events to promote sales growth.
- Encouraged team building and collaboration with frequent team meetings.
- Prioritized and maintained store cleanliness.
- Managed transactions at registers, including cash, credit, gift cards, and refunds.
- Boosted team morale by providing incentives and consistent support.
- Unloaded and distributed product throughout the store weekly.
Delivery Driver
DoorDash
02.2021 - 05.2023
- Independent Contractor with two years of delivery experience. Completed 2800 deliveries and secured a 4.92 customer rating.
- Excellent communication and customer service skills.
- Ability to work in a high-pressure environment.
- Extremely safe, reliable, and responsible.
- Efficient problem solving and troubleshooting abilities.
- Excellent time management skills.
- Ability to multi-task.
Associate
Bath and Body Works
09.2020 - 05.2021
- Operated line at cash wrap to ensure quick and efficient checkout.
- Supported replenishment activities that keep the store full.
- Assisted with floor sets, window changes, visual presentations, signage placement, etc. as directed.
- Processed and distributed shipment quickly and effectively.
- Operated registers, scanners, scales, and credit card terminals.
- Memorized everchanging products throughout the store to be able to direct customers accurately and/or make suggestions.
- Handled exchanges and refunds in a quick and efficient manner.
Intern
UNCA
09.2019 - 03.2020
- Trained and mentored with educators and professionals in STEAM fields, including woodwork, metalwork, design, and fabrication.
- STEAM Department
Cashier
Ingles Market Inc.
11.2018 - 06.2019
- Performed basic math functions to collect payments and make change.
- Operated registers, scanners, scales, and credit card/debit card terminals.
- Memorized product locations throughout the store to direct customers or make suggestions.
- Handled exchanges and refunds in a quick, efficient manner. Collected payments and bag purchases for customers. Maintained accurate cash drawer.
- Took tallies of the funds in the cash register when required during a shift and produced transaction reports.
- Kept the checkout area clean and orderly.
Team Advisory Board Member
01.2015 - 01.2018
- Assisted the children's librarian with special programs and events, including setup, crowd management and clean up. Helped incoming 1st, 2nd and 3rd graders maintain their reading skills in a one-on-one weekly reading time.
- Helped distribute summer reading forms, aided children, and parents by logging their reading time, and distributed entry tickets for the end-of-summer drawings.
- Designed logos and other brand marks for library events and programs. Created promotional flyers and signage.
- Talked with patrons about upcoming library programs.
- Assisted the Youth Services Librarian in collection development by reading reviews and choosing titles to purchase for upcoming YA & Teen fiction, non-fiction, music, movies, graphic novels, manga, etc.
Education
Homeschool Partners
Asheville, NCHighschool Diploma -
Homeschool Partners
Asheville, NC 02.2014 - 06/2019
Skills
- Interpersonal skills
- Multi-tasking
- Problem-solving
- Cash register operation
- Decision making
- Money handling
- Adaptability
- Time management
- Event planning
- Conflict Resolution
- Organization and delegation skills
- Communication
- Team building
- Team training
- Quality inspections
- Staff management
- Operational coordination
- Shift reporting
- Problem resolution
- Cleaning standards
- Shift scheduling
- Staff mentoring
- Laundry organization
- Performance evaluation
- Staff scheduling
- Employee evaluations
- Workload prioritization
- Staff motivation
- Customer service-focused
- Turndown service
- Room inspection
- Task assignment
- Expense tracking
- Quality improvements
- Housekeeping
- Task delegation
- Guest satisfaction
- Team supervision
- Quality control
- Operational efficiency
- Workflow coordination
- Effective communication
- Attention to detail
- Guest relations
- Performance improvements
- Applicant screening and hiring
Hobbies and Interests
- Guitar
- Painting
- Drawing
- Roller skating
- Singing
- Song writing
- Poetry
- Swimming
- Tubing
- Yoga
Timeline
HOUSEKEEPING SUPERVISOR
Big Sky Resort
07.2025 - 02.2026
Seasonal Housekeeping Supervisor
Snow Mountain Ranch
10.2024 - 06.2025
Assistant Manager
Smoothie King #1890
09.2023 - 07.2024
Delivery Driver
DoorDash
02.2021 - 05.2023
Associate
Bath and Body Works
09.2020 - 05.2021
Intern
UNCA
09.2019 - 03.2020
Cashier
Ingles Market Inc.
11.2018 - 06.2019
Team Advisory Board Member
01.2015 - 01.2018
Highschool Diploma -
Homeschool Partners
02.2014 - 06/2019
Homeschool Partners