Catessa Hires
Whitehouse,OH
Summary
Dynamic shift leader with expertise in team leadership, conflict resolution, and customer satisfaction. Proven ability to manage operations and foster positive relationships within high-pressure environments.
Overview
4
4
years of professional experience
Work History
Shift Leader
Chick-fil-A
Holland, OH
08.2022 - Current
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Hospitality Leader
Group Cares
Fort Collins, CO
05.2025 - 08.2026
- Responsible for the set up and maintenance of a clean, efficient, organized, and friendly kitchen environment
- Led meal preparation teams to prepare hot breakfast and dinner, according to provided recipes, for up to 100 participants per week
- Ensured that every crew had cold lunches prepared and packed daily, for up to 100 participants per week
- Ensured each meal was served promptly and with high quality and presented well
- Ensured that participants with food allergies were taken care of and food was prepared and available for them
- Inventoried and purchased food, ensuring everything needed is ready for each meal
- Served as the primary contact for lodging facility staff
- Built positive relationships with participants, volunteer staff, leaders, and community members
- Ensured that every interaction was a positive encounter, ensuring high customer service and friendliness
- Managed a high level of details, ensuring that all participants had the best experience possible
- Worked as part of a team of three people, who led every aspect of the camp experience. Traveled and worked with this team all summer, working up to 18+ hours a day
Education
High School Diploma -
Anthony Wayne High School
Whitehouse, OHBachelor of Science - Christian Studies
Liberty University
Online05.2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team collaboration and leadership
- Conflict resolution
Timeline
Hospitality Leader
Group Cares
05.2025 - 08.2026
Shift Leader
Chick-fil-A
08.2022 - Current
High School Diploma -
Anthony Wayne High School
Bachelor of Science - Christian Studies
Liberty University