Catharina Atalaia Santos
Howell,MI
Summary
Performance-oriented Global Account Manager with proven ability to drive client satisfaction and business growth. Adept at fostering collaborative team environments and adapting to changing client needs. Skilled in cross-functional coordination, negotiation, and problem-solving to meet business objectives.
Overview
6
6
years of professional experience
Work History
Global Account Manager
TE Connectivity
06.2023 - Current
- Collaborated closely with cross-functional teams, enabling TE to address unique customer needs and therefore achieving expansion into next generation designs and previously under-penetrated applications
- Proactively identified opportunities, such as the ROOTs and PIVOT training programs, to continuously develop and improve as a leader
- Developed global customer strategy, guiding Account Managers and Field Application Engineers to maximize market share gain opportunities while defending against competitive threats
- Negotiated and implemented global pricing and commercial agreements that both supported TE objectives and met customer needs, resulting in strong relationship with key strategic customers and long-lasting growth
- Fostered a customer-centric and proactive approach within the account team that results in consistently exceeding TE pipeline conversion and revenue targets
- Cultivated strong relationships with executive leadership at the customer, expanding beyond regular strategic account reviews, deepening customer satisfaction and trust
Account Manager
TE Connectivity
01.2021 - 06.2023
- Strengthened strategic partnership with Customer during global pandemic, leveraging technical and market expertise to displace competitors and grow TE share
- Streamlined communication between internal teams and customers, ensuring efficient project support and customer satisfaction
- Successfully resolved escalated quality concerns, preventing potential loss of TE revenue while minimizing negative impact on TE reputation and overall customer relationship
- Negotiated global pricing agreement with customer and internal functions, resulting in favorable conditions for both sides and long-term TE revenue growth
Field Application Engineer
TE Connectivity
06.2018 - 09.2021
- Developed and lead training sessions for TE Distribution partners, demonstrating strong technical aptitude, that increased opportunity identification and conversion
- Created and executed comprehensive account management plans, leveraging industry expertise across the lighting, lawn and garden, and appliance industry
- Maintained effective customer relationships through mitigating effects of international product shortages, laying the foundation for post-pandemic revenue growth
Education
Bachelor of Science - Electrical Engineering
The University of Alabama
Tuscaloosa, ALSkills
- Problem-solving
- Teamwork and collaboration
- Multicultural sensitivity
- Customer relationship management
Employee Resource Groups
- Driving Professional Development at TE by serving as the Chair of the Michigan Chapter of the TE Young Professional ERG
- Promoting the importance of Diversity and Inclusion by serving as a member of the Employment Brand Pilar of the TE C&S I&D Council
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Portuguese
Limited Working
Timeline
Global Account Manager
TE Connectivity
06.2023 - Current
Account Manager
TE Connectivity
01.2021 - 06.2023
Field Application Engineer
TE Connectivity
06.2018 - 09.2021
Bachelor of Science - Electrical Engineering
The University of Alabama
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