Lynda Quidley
New Bern
Summary
Dynamic Global Account Manager with proven expertise in customer engagement and revenue growth. Skilled in implementing tailored logistics solutions and fostering long-term client relationships, driving measurable success.
Overview
29
29
years of professional experience
Work History
Global Account Manager
SOS Global Express, Inc.
New Bern, NC
05.1997 - Current
- Engaged with key global clients to strengthen service delivery and enhance overall customer experience.
- Managed complex supply chain operations, ensuring timely delivery of goods across multiple regions.
- Coordinated cross-functional teams to streamline processes and improve operational efficiency for client projects.
- Analyzed market trends and client feedback to identify opportunities for service enhancements and growth initiatives.
- Implemented tailored logistics solutions that addressed unique client needs, driving revenue growth and retention.
- Mentored junior team members on best practices in account management and client relationship building strategies.
- Established performance metrics to measure success and facilitate continuous improvement in account management practices.
- Developed and maintained strong relationships with key stakeholders in client organizations to foster long-term partnerships.
- Enhanced global account management by implementing effective communication and negotiation strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Cosmetology
Craven Community College
New Bern, NC High School Diploma -
New Bern High School
New Bern, NCSkills
- Customer engagement
- Multicultural sensitivity
- Lead qualification
- Revenue growth
- Business development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Reliability
Accomplishments
Managed large-scale sporting event projects and commercial accounts with strict deadlines, ensuring on-time delivery prior to manufacturing lines shutdowns caused by product availability.
Coordinated full charter flights and managed air and ocean import/export shipments, ensuring timely and compliant deliveries.
Timeline
Global Account Manager
SOS Global Express, Inc.
05.1997 - Current
Cosmetology
Craven Community College
High School Diploma -
New Bern High School