Catherina Gross

• PERFECT 5.0 Customer Satisfaction Rating.
• Delivered packages efficiently, ensuring timely arrival and customer satisfaction..
• Operated GPS and route optimization software to enhance delivery accuracy.
• Communicated with customers regarding delivery status and resolved inquiries promptly.
• Maintained vehicle cleanliness and performed routine maintenance checks for safety compliance.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
• Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
• Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
• Delivered packages to customer doorsteps and business offices.

• Underwriting $12 million dollar book of business.
• Analyzed risk factors to determine policy eligibility and coverage options.
• Reviewed and evaluated insurance applications for accuracy and completeness.
• Collaborated with agents to gather necessary documentation for underwriting decisions.
• Developed comprehensive reports outlining underwriting recommendations for management review.
• Led initiatives to refine underwriting guidelines based on industry trends and regulatory changes.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
• Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.

• Top 10 Insurance Sales Agent companywide.
• Received numerous company awards for Top Sales Performance. Gold Tier Agent.
• “Triple Crown” Award sales agent for top performance in sales, customer satisfaction & quality.
• Licensed insurance Agent in 22 States.
• Developed tailored insurance solutions addressing customer needs and preferences.
• Conducted comprehensive policy reviews to ensure compliance with regulations and company standards.
• Mentored junior agents, enhancing team performance and knowledge retention.
• Trained/mentored new staff on software systems and best practices for customer engagement.
• Drove customer satisfaction initiatives, leading to increased client retention rates.
• Stayed current on industry trends and regulatory changes to provide informed advice to clients and colleagues alike.
• Trained junior agents on industry best practices to improve overall team performance and productivity.
• Participated in industry conferences and networking events to stay abreast of emerging opportunities within the marketplace.
• Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
• Mentored new hires on sales techniques and product knowledge to ensure their success within the company.

• Oversaw daily restaurant operations, ensuring efficient service and adherence to quality standards.
• Implemented staff training programs to enhance customer service and improve team performance.
• Managed scheduling and inventory control, optimizing labor costs and supply management.
• Developed promotional strategies to increase guest engagement and drive sales growth.
• Streamlined communication between front-of-house and back-of-house teams for better coordination.
• Conducted regular performance evaluations to identify areas for improvement among team members.
• Monitored health and safety compliance, maintaining a safe dining environment for guests and staff.
• Analyzed customer feedback to implement changes that enhanced overall dining experience.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.

• Mixed cocktails and beverages per customer orders, ensuring quality and presentation standards.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Provided friendly and efficient service, enhancing customer satisfaction and repeat business.
• Assisted in training new staff on drink preparation techniques and service protocols.
• Managed inventory levels by tracking supplies, minimizing waste, and placing orders as needed.
• Resolved customer complaints promptly, ensuring positive dining experiences.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

• Managed front desk operations, ensuring seamless client interactions and efficient appointment scheduling.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilized CRM software to maintain accurate client records and facilitate communication between agents and clients.
• Coordinated office activities, including meetings and events, enhancing team collaboration and productivity.
• Maintained organized filing systems for documents, improving retrieval efficiency for staff members.
• Supported real estate agents with administrative tasks, enabling focus on client engagement and property sales.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Corresponded with clients through email, telephone, or postal mail.

98 credit hours.