Alayna Burger
Athens,GA
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
10
10
years of professional experience
Work History
Delivery Courier
DoorDash
Athens, GA
08.2022 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated delivery routes efficiently, optimizing time management during peak hours.
- Maintained accurate records of deliveries and customer interactions using company software.
Head Bartender
Firebirds Wood Fired Grill
Peachtree Corners, GA
08.2021 - 08.2022
- Provided outstanding bar service during weddings, business conferences, and society receptions to enhance event satisfaction.
- Directed bar area cocktail design and menu creation to enhance customer experience and satisfaction.
- Addressed and mediated customer complaints and disputes to foster positive relationships.
Head Server
Wild Wing Cafe
Gainesville, GA
08.2020 - 08.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Resolved customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Welcomed guests with personable attitude and created a hospitable environment for them consistently.
Executive Team Trainer
Arby's Restaurant
Loganville, GA
04.2016 - 03.2019
- Coordinated descriptive notes, generated reports and maintained documentation to facilitate operations.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
Education
Bachelor of Science - Marketing Management And Research
University of North Georgia
Athens, GASkills
Revenue generation strategy
Tactical forecasting
Enhanced information recollection
Project coordination
In-depth product understanding
Issue management
Relationship management
Comprehension focus
Solution-oriented approach
Dependable performance
Timeline
Delivery Courier
DoorDash
08.2022 - Current
Head Bartender
Firebirds Wood Fired Grill
08.2021 - 08.2022
Head Server
Wild Wing Cafe
08.2020 - 08.2021
Executive Team Trainer
Arby's Restaurant
04.2016 - 03.2019
Bachelor of Science - Marketing Management And Research
University of North Georgia