Catherine Acevedo
1864 Hone Ave, Unit 3,NY
Summary
Warm and friendly individual helps patients in any situation. Enjoys working closely with team members to deliver positive patient experience. Experience as Front Desk Coordinator in busy and successful medical setting.
Overview
18
18
years of professional experience
Work History
Front Desk Coordinator
Bronxville Hearing Center
08.2022 - Current
- Schedule patient appointments using Blueprint OMS
- Provide exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Collaborate with medical staff to coordinate patient flow and ensure timely access to care.
- Serve as liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Manage patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Conduct thorough insurance verifications for accurate billing and reduced claim denials.
- Responsible for ordering supplies and maintaining a clean reception area
- Served as liaison between provider Spanish speaking patients
- Manage approximately 30 incoming calls, emails and faxes per day from patients.
Practice Specialist
Weill Cornell Medicine
12.2009 - 10.2021
- Assisted surgeon with minor in office cosmetic and medical procedures
- Assisted with suture removal and wound care
- Prepped and assisted with cosmetic fillers, Botox, facial threads and chemical peels
- Removed JP drains post surgery and assisted with breast tissue expansions and wound aspirations
- Scheduled appointments and charted vital signs and post op notes using EPIC EMR
- Performed venipunctures
- Verified insurance benefits and obtains authorizations for surgery and MRI
- Responsible for ordering breast implants and tissue expanders for surgery
- Supervised and assessed patient's post procedure recovery
- Prepared Examination Rooms with sterile instruments
- Facilitated effective communication amongst clinicians providing care to patient
- Responsible for handling all clinical questions and guided patients with any questions or concerns pre and post surgery
- Served as liaison between surgeon and International Spanish speaking patients
Medical Assistant
Weill Cornell Medical Associates, Pediatrics
07.2007 - 12.2009
- Performed venipuncture, finger and heel sticks on newborn and pediatric patients
- Prepared treatment rooms and patients for examination
- Maintained lab area with ample supplies and in clean and safe condition
- Assured timeliness of services rendered to patients
- Filed and maintained all patient records accurately
- Administered and documented vaccines as ordered by provider
- Maintained patient confidence and protected operations by keeping patient care information confidential
- Performed laboratory procedures provided by center under direct supervision of provider
- Assisted management with maintaining supplies and pharmaceutical inventories
- Prepared patients for medication provider appointments
- Maintained regular and consistent attendance at work to meet department needs
- Assisted physician in providing quality care to patients
- Assisted provider with procedures, exams and patient education
- Sent specimens to reference laboratories for any testing not performed in house
Education
Medical Assistant Certificate - Phlebotomy
Mandl School, The College of Allied Health
New York, NY06.2001
Skills
- Customer Service
- Scheduling Experience
- Reminder Calls
- Patient Registration
- Front Desk
- Following Up With Patients
- Problem Solving
- Resolving Issues
- Ability To Prioritize Tasks
- Check-Out
Languages
Spanish, level of proficiency: conversational
Timeline
Front Desk Coordinator
Bronxville Hearing Center
08.2022 - Current
Practice Specialist
Weill Cornell Medicine
12.2009 - 10.2021
Medical Assistant
Weill Cornell Medical Associates, Pediatrics
07.2007 - 12.2009
Medical Assistant Certificate - Phlebotomy
Mandl School, The College of Allied Health
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