Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Alzamora

Baltimore,MD

Summary

Senior collector with 24 years of experience in managing third-party collection initiatives. Demonstrated expertise in communication, customer satisfaction, and problem-solving. Committed to increasing revenue and optimizing return on investment. Proven ability to excel both independently and collaboratively within a team.

Overview

24
24
years of professional experience

Work History

S3

Shared Services Solutions
Baltimore, MD
02.2023 - Current
  • Managed collection activities for three credit unions across Maryland, New York, and Colorado.
  • Handled mortgages, personal loans, and auto loans.
  • Answered inbound calls and initiated outbound calls to create payment agreements.
  • Initiated move requests to assist members.
  • Worked on accounts 30 to 150 days past due.
  • Worked on daily reports to resolve ongoing collection activities.

Senior Collector

Access Receivables Management
Baltimore , MD
07.2019 - 12.2022
  • Assisted with incoming and outgoing calls for consumer and commercial accounts.
  • Assisted with bilingual consumer calls.
  • Assisted fellow team members with bilingual calls.
  • Handled student loan accounts.
  • Worked with consumers to help settle their accounts.
  • Handled tax matters for Maryland and Virginia to assist in settling tax debts.

Senior Collector

PayPal Credit
Baltimore, MD
08.2012 - 08.2019
  • Managed collection activities for global multi-million-dollar company.
  • Provided strategic account management for a team of members to reach monthly goals by making over 700 calls per week.
  • Used skipping tools to find good numbers for customers, creating new revenue for the company.
  • Investigated fraudulent accounts and created reports to assist affected customers.
  • Tracked deceased accounts using skipping tools to close cases efficiently.
  • Trained new employees on processes and procedures.

Senior Collector

Delmarva Capital
Baltimore, MD
04.2010 - 08.2012
  • Managed collection activities for tri-state organization, covering Delaware, Maryland, and Virginia accounts.
  • Directed the Spanish department to collect 30% of the company's revenue.
  • Used skipping tools to identify and locate delinquent customers efficiently.
  • Answered inbound calls and initiated outreach to create repayment agreements.

Senior Collector

ALW LLC
Baltimore , MD
08.2008 - 08.2010
  • Resolved various accounts, including medical and credit card debts, as a third-party collector.
  • Managed Spanish accounts department with 300 to 500 active accounts.
  • Processed paperwork for accounts ranging from one to 20 years old.
  • Looked over credit reports to identify solutions for customers.
  • Handled inbound and outbound calls to build strong customer relationships.

Senior Collector

HSBC
Baltimore , MD
06.2001 - 08.2008
  • Facilitated communication with Spanish accounts to enhance customer satisfaction.
  • Managed collection processes for past-due accounts, focusing on detail for durations of 30 to 180 days.
  • Guided junior collectors on best practices to achieve successful collection outcomes.
  • Worked on outsourced accounts for a direct merchant bank prior to HSBC acquisition.
  • My way to back and third-party collector.

Education

General Studies

CCBC
Baltimore, MD
09-1983

High School Diploma -

Parkville High School
Baltimore, MD

Skills

  • Negotiation and communication among diverse population
  • Bilingual proficiency
  • Collection expertise
  • Basic computer skills

Accomplishments

  • HSBC Top Collector
  • Pay Pal Employee of the Month
  • ALW LLC Top Collector

Timeline

S3

Shared Services Solutions
02.2023 - Current

Senior Collector

Access Receivables Management
07.2019 - 12.2022

Senior Collector

PayPal Credit
08.2012 - 08.2019

Senior Collector

Delmarva Capital
04.2010 - 08.2012

Senior Collector

ALW LLC
08.2008 - 08.2010

Senior Collector

HSBC
06.2001 - 08.2008

General Studies

CCBC

High School Diploma -

Parkville High School

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