Catherine A Ritchey
Marshall,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every member a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Advocate I
Health Care Service Corporation
Marshall, TX
08.2022 - Current
- Provided customer support through phone, email and chat channels.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Adjust claims as needed.
Claims Technician
Health Care Service Corporation
Marshall, TX
11.2021 - 08.2022
- Reviewed and processed incoming claims for accuracy and completeness.
- Performed data entry tasks related to processing of claims information into internal systems.
- Checked documentation for appropriate coding, catching errors and making revisions.
Claims Technician
Kelly Services - Health Care Service Corporation
Marshall, TX
03.2021 - 11.2021
- Reviewed and processed incoming claims for accuracy and completeness.
- Performed data entry tasks related to processing of claims information into internal systems.
COVID-19 Screener
Vinaldi Staffing - Christus Healthcare Center
Marshall, TX
08.2020 - 03.2021
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
- Reported any violations of safety protocols to appropriate personnel immediately.
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Offered protective masks and face shields to guests.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Greeted, guided and offered assistance to patients and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Offered information, support and comfort to patient families.
Receptionist
Randall Northcutt, D.C.
Longview, TX
01.2018 - 07.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Receptionist
Billy Westbrook, DPM
Longview, TX
05.2017 - 01.2018
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled and confirmed appointments for patients.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Education
Medical Assisting
Tyler Junior College
Tyler, TX06-2008
Executive Secretary Program
BMI School of Business
Longview, WA05-1988
Skills
- Claims processing
- Member support
- Data Entry
- Basic Accounting
- Organization Skills
- Information Protection
- Verbal and Written Communication
- Professional Demeanor
- Security Awareness
- Medical Terminology and Basic Anatomy
Timeline
Customer Advocate I
Health Care Service Corporation
08.2022 - Current
Claims Technician
Health Care Service Corporation
11.2021 - 08.2022
Claims Technician
Kelly Services - Health Care Service Corporation
03.2021 - 11.2021
COVID-19 Screener
Vinaldi Staffing - Christus Healthcare Center
08.2020 - 03.2021
Receptionist
Randall Northcutt, D.C.
01.2018 - 07.2019
Receptionist
Billy Westbrook, DPM
05.2017 - 01.2018
Medical Assisting
Tyler Junior College
Executive Secretary Program
BMI School of Business
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