Dorian Rodgers

• Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
• Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
• Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
• Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
• Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing.
• Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Areas Of Study:

Anatomy and physiology, human recourses, medical law and ethics, OSHA and HIPPA guidelines.

• Administrative Skills:

Patient reception, appointment scheduling, medical records, insurance procedures, filing and computer applications and utilizing medical software.

• Clinical Skills:

EGK, Vital Signs, and First Aid and CPR

• Externship:

180 hours practical experience performing clinical and administrative skills under the direct supervision of a physician.