Catherine Atchley
Denton ,TX
Summary
Adaptable customer service and shift lead professional with experience in team leadership, training, and daily operations. Skilled in resolving customer complaints, supporting scheduling needs, and stepping in across phone, chat, and ticket work to keep service running smoothly.
Overview
5
5
years of professional experience
Work History
Tier 2 Customer Service Representative
Caliber Collision
Lewisville, Texas
03.2025 - Current
- Started on phones for scheduling/customer complaints
- Moved to chat team for scheduling
- Managed HUB tickets and provided chat support for customer inquiries.
- Assist admin team when needed
Shift Lead
Einstein Bagels
Denton, Texas
11.2024 - 01.2025
- Ran the shifts 3-4 days a week
- Took inventory of the store
- Trained new employees
- Managed labor rates
- Monitored stores sales daily
- Took care of customer complaints and resolved issues on behalf of other employees
- Assisted with the daily schedule
Customer Service Representative
Caliber Collision
Fort Worth, Texas
12.2023 - 11.2024
- Verified insurance details.
- Checked customers in and reviewed work authorization forms.
- Collected deductible payments.
- Answered customers' phone calls and directed calls to the appropriate shop representative
Barista/Cashier
Einstein Bagels
Fort Worth, Texas
07.2021 - 12.2023
- Took customers' orders
- Ran the drive through and front register
- Made the drinks for the customers
Education
GED -
Fossile Ridge Highschool
Fort Worth 04-2021
Skills
- Ticket escalation
- Scheduling systems
- Insurance verification
- Chat support
- Complaint resolution
- Customer service
- Leadership
Timeline
Tier 2 Customer Service Representative
Caliber Collision
03.2025 - Current
Shift Lead
Einstein Bagels
11.2024 - 01.2025
Customer Service Representative
Caliber Collision
12.2023 - 11.2024
Barista/Cashier
Einstein Bagels
07.2021 - 12.2023
GED -
Fossile Ridge Highschool