Catherine Bearse
Murrieta,CA
Summary
Dynamic hospitality professional with a proven track record in team collaboration, effective communication, and customer service. Expertise in event management and staff training, committed to enhancing guest experiences and driving operational excellence.
Overview
16
16
years of professional experience
Work History
Hostess
Murrieta Roadhouse
Murrieta, California
10.2021 - 04.2022
- Greeted guests warmly, creating welcoming atmosphere and positive first impression.
- Managed reservation system and organized seating arrangements to enhance guest experience.
- Assisted guests with menu inquiries, offering insights on daily specials to enhance dining experience.
Bistro Manager
Blue Water Bistro
Corona, California
07.2018 - 12.2019
- Managed daily operations of a busy bistro environment.
- Supervised staff to maintain high service standards and smooth workflow.
- Trained and developed team members on menu items and service standards.
- Implemented customer feedback processes to improve overall dining experience.
- Scheduled staff shifts to align labor distribution with peak service times.
Banquet Manager
New Life Culinary Creations
Wildomar, California
08.2014 - 12.2018
- Coordinated event logistics for large-scale banquets and private functions, ensuring seamless execution.
- Trained and supervised banquet staff on service standards and procedures, enhancing overall guest experience.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Communicated with clients to tailor events to their specific needs and preferences.
- Led regular meetings with catering staff to review policies, procedures, and upcoming events, fostering team alignment.
- Implemented health and safety protocols during food handling and service.
Suites Supervisor
Storm Stadium
Lake Elsinore, California
03.2006 - 05.2010
- Supervised suite operations during events at a major sporting venue.
- Coordinated staff schedules and assignments to ensure seamless event operations.
- Managed suite inventory and ensured proper stock levels for events.
- Trained new staff on service standards and operational procedures.
- Implemented customer service protocols that improved guest satisfaction and streamlined service delivery.
- Delivered customer support by addressing inquiries and needs effectively.
- Resolved guest issues promptly to maintain high satisfaction levels during events.
Education
Some College (No Degree) - Hospitality Management
Long Beach City College
Long Beach, CASkills
I enjoy working as a team member but I am very self-motivated and work well on my own I am the oldest of six children so I learned early on to be adjustable My husband and I were foster parents for six children two of which we adopted I have volunteered with the City of Murrieta for 12 years as a Community Services Commissioner, and I am presently on the Traffic Commission I have taken and graduated with two years of Biblical Counseling I am also a Family to Family NAMI instructor I am also presently a Drama Teacher for my church's Children's Ministry
- Conflict resolution
Timeline
Hostess
Murrieta Roadhouse
10.2021 - 04.2022
Bistro Manager
Blue Water Bistro
07.2018 - 12.2019
Banquet Manager
New Life Culinary Creations
08.2014 - 12.2018
Suites Supervisor
Storm Stadium
03.2006 - 05.2010
Some College (No Degree) - Hospitality Management
Long Beach City College