Catherine Beltran
South Pasadena,CA
Summary
- Exceptional customer service skills
- Dependable, organized and detail-oriented
- Work creatively and effectively with customers
- Excellent verbal and written communication skills
- Work well independently and as a valuable team player
Overview
10
10
years of professional experience
Work History
Service Assistant
Rusnak Mercedes-Benz
Arcadia, CA
12.2022 - 01.2024
- Promptly and professionally communicates with internal and external clients, in-person and via telephone, to ensure highest levels of client satisfaction
- Directing all incoming calls on a computerized switchboard
- Provides scheduling support and coordination of appointments
- Confidentially communicates with management, whenever an issue or concern cannot be resolved to client's satisfaction
- Assists service advisors with accepting payments
- Assist with managing the loaner car fleet
- Ensures all loaner agreements are completed accurately
- Checked in all vehicles and prepared for next day reservations
- Maintained up to date training, and documented all interactions with clients
- Performed various tasks efficiently.
Clerical Assistant/Customer Service
Ascension Post
Burbank, CA
08.2018 - 12.2022
- Provide office support and administrative duties
- Duties include answering phone calls, making appointments, handling mail and completing various errands
- Greet clients and assist them as required to maintain the highest level of customer service
- Proficient in Microsoft Word, Excel and PowerPoint
- Sort all papers in alphabetical order, according to content, dates, significance etc
- Create, scan and update files with new information.
Housekeeper/Babysitter
Dominguez Home
Victorville, CA
02.2015 - 08.2018
- Clean and maintain a four bedroom, 2 bath home
- Thoroughly clean restrooms, vacuum, sweep, mop and dispose of trash
- Care for three children which includes preparing healthy meals, sticking to daily schedule and leading children in fun activities.
Cashier
McDonalds
Victorville, CA
01.2014 - 02.2015
- Greet customers and assist them as required to maintain the highest level of customer service
- Duties also include taking food and drink orders, collecting payment, letting customers know about special deals, careful and quickly packing food in bags, arranging food items on trays and adding condiments and napkins upon request.
Education
First Year -
Pasadena City College
Pasadena, CA01.2023
Victor Valley Adult School
Victorville, CATimeline
Service Assistant
Rusnak Mercedes-Benz
12.2022 - 01.2024
Clerical Assistant/Customer Service
Ascension Post
08.2018 - 12.2022
Housekeeper/Babysitter
Dominguez Home
02.2015 - 08.2018
Cashier
McDonalds
01.2014 - 02.2015
First Year -
Pasadena City College
Victor Valley Adult School