Amanda Grandinetti
Glenside,PA
Summary
I have been working since the age of 15, acquiring working papers to do so. For the past 7 years, I have strived to learn, adapt, and excel in a multitude of environments varying in pace and responsibility. With perseverance and a positive attitude, I have maintained a strong work ethic and gained essential experience.
Overview
10
10
years of professional experience
Work History
Service Assistant
UnitedHealth Group
Horsham, PA
05.2024 - Current
- Collaborated with team members to implement best practices for service excellence.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Pet Sitter
Rover
Montgomery County, PA
06.2019 - Current
- Follow pet care instructions, dietary needs and medication regimens.
- Conduct overnight and drop-in stays in clients' homes for extended periods of time.
- Maintain appropriate contact with clients to provide updates and details about their pets.
- Provided care for variety of animals of different sizes, species, and ages.
Receptionist
A2Z Smile Care
Glenside, PA
07.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Waitress
King's Corner Public House
Jenkintown, PA
05.2021 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Animal Caretaker
Stay and Play Pet Resort
Huntingdon Valley, PA
01.2020 - 03.2020
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Guest Service Assistant
Elmwood Park Zoo
Norristown, PA
08.2019 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to provide a good zoo experience.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Communicated with large team through hand radio system.
- Assisted in setting up for a multitude of large events.
Packer
George's Dresher Market
Dresher, PA
02.2019 - 06.2019
- Packed and labeled food items while maintaining station cleanliness.
- Stocked food items on shelves.
- Cleaned kitchen area and assisted with food preparation.
- Took customer orders and prepared them within a time constraint.
Packer
Creekside Co-Op
Elkins Park, PA
06.2018 - 12.2018
- Packed, labeled, and stocked food products.
- Assisted in kitchen by aiding in food preparation.
- Received and prepared customer orders within a time constraint.
- Solely responsible for station each shift.
Hostess
Vintage Bar And Grill
Abington, PA
06.2017 - 03.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
Seasonal Sales Associate
American Eagle Outfitters
Willow Grove, PA
11.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Clerk
Weldon Soda Fountain
Glenside, PA
05.2016 - 09.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Associate in Liberal Studies - Entrepreneurship
Montgomery County Community College
Blue Bell, PA12.2023
High School Diploma -
Abington Senior High School
Abington, PA06.2019
Skills
- Customer Service and Rapport
- Experienced in Microsoft Applications
- Efficient and Detail-Oriented
- Computer Proficiency
- Skilled Writer
- Flexible and Adaptable
- Responsible
Timeline
Service Assistant
UnitedHealth Group
05.2024 - Current
Receptionist
A2Z Smile Care
07.2022 - 01.2023
Waitress
King's Corner Public House
05.2021 - 09.2021
Animal Caretaker
Stay and Play Pet Resort
01.2020 - 03.2020
Guest Service Assistant
Elmwood Park Zoo
08.2019 - 12.2019
Pet Sitter
Rover
06.2019 - Current
Packer
George's Dresher Market
02.2019 - 06.2019
Packer
Creekside Co-Op
06.2018 - 12.2018
Seasonal Sales Associate
American Eagle Outfitters
11.2017 - 01.2018
Hostess
Vintage Bar And Grill
06.2017 - 03.2018
Clerk
Weldon Soda Fountain
05.2016 - 09.2016
Associate in Liberal Studies - Entrepreneurship
Montgomery County Community College
High School Diploma -
Abington Senior High School