Tina Dorm
Dallas,TX
Summary
Hard-working professional with 23+ of experience and a proven knowledge of operations management, liaison and customer communications. Aiming to leverage my skills to successfully fill a position where I can grow and be a part of a company that believes in going above and beyond it's reputation.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Remote Customer Service Agent
Chewy
Dallas, US
01.2023 - Current
- Data entry
- Answer inbound calls
- Handle refunds, replacements concessions and fraud
- Update customer demographics and payment methods
- Help with resetting passwords & web navigation
- Give updates on tracking era's
- Help customers with there online orders
SameDay City Courier
FedEx Office
Laurel, US
12.2016 - 12.2021
- Trained in The Smith System Driving Class; Trained new employees; Picked up and delivered packages.
- Accepted COD's; Used software scanner phones; Requested expected signatures in order to release packages.
- Maintenance of the 2021 transient connect vehicle was done beginning and end of shift, Utilized the company credit card.
- Delivered special items, such as Cakes, cupcakes and tires. Stay in contact with dispatch, Transportation Operations Manager and Retail store; Assisted in store from time to time.
Telehealth Service Representative
Telerent Leasing Corp.
Raleigh, US
10.2014 - 09.2016
- Cultivated professional atmosphere with hospital and security.
- Maintained equipment in good repair and initiated work orders when needed.
- Submitted accurate recon sheet weekly by emailing the office.
- Responsible for weekly replenishing, activating and accounting of prepaid cards.
- Keyholder; Ordered bank deposit slips and prepaid tv cards; Accountability for collecting, counting and depositing of appointed banks.
Retail Sales Associate
Home Goods
Columbia, US
10.2013 - 09.2016
- Cashiering, handled returns, refunds and exchanges; Assisted with counting and closing out cash registers at the close of business.
- Assisted manager with assigned duties; Handled high end merchandise inventory and I did visual merchandising.
- Responsible for completing planograms, restocking, price labeling markdowns and inventory audits.
- Answered customer phone calls, Assisted customers within the store.
Administrative Assistant
Maxim Healthcare Services
Columbia, US
10.2008 - 08.2012
- Facilitator for new employees, composed new hire manuals and ordered fobs and name plates.
- Scheduled conference rooms and processed checks and mail daily; Data entry and performed electronic scanning.
- Purchaser, Keyholder; Maintained office supplies and all office machines in good repair within department.
- Administered VP of finance, Financial Analyst, Office System Managers and Colleagues.
- Adhere to HIPAA regulations.
Data Entry Processor
American Radiology
Owings Mills, US
09.1999 - 10.2008
- Identified, captured and processed missing patient charges resulting in 2.5 million a year saving. Enforced HIPAA regulations.
- Traveled to multiple hospitals to retrieve patient medical reports; Completed payment authorizations; Printed and mailed patient diagnosis reports to MD Disability, SSI and Medicare.
- Call center experience. Handled calls for medical records, billing and claims; Completed subpoena request.
- Data entry of demographics; Reversed and posted edits, exceptions, cpt and doctor codes.
Education
Non - Degree course - Medical Technology
Howard Community College
Columbia, MD 06.2012 - 10.2012
Non - Degree course - Business Administration
ITT Career & Training Employment Center
Baltimore, MDHigh school diploma - General Studies
Stroudsburg High School
Stroudsburg, PASkills
- Complaint handling
- Critical thinker
- Customer service rapport
- Problem solving
- De-escalation techniques
- Payment processing
- Returns processing
- Delivery tracking
- Multitasking and organization
- Verbal and written communication
- Customer relationship management (CRM)
- Active listening
Certification
- COVID-19 vaccinated - Record Cards, 03/21, Present, Fully vaccinated and booster shot. Proof of records upon request.
- Texas Driver's License, 06/22, 06/30, I have a Texas Driver License- C.
Professional Summary - Highlights Of Qualification
- Hard-working professional with 23+ years of experience and a proven knowledge of operations management, liaison and customer communications.
- Aiming to leverage my skills to successfully fill a position where I can grow and be a part of a company that believes in going above and beyond its reputation.
Timeline
Remote Customer Service Agent
Chewy
01.2023 - Current
SameDay City Courier
FedEx Office
12.2016 - 12.2021
Telehealth Service Representative
Telerent Leasing Corp.
10.2014 - 09.2016
Retail Sales Associate
Home Goods
10.2013 - 09.2016
Non - Degree course - Medical Technology
Howard Community College
06.2012 - 10.2012
Administrative Assistant
Maxim Healthcare Services
10.2008 - 08.2012
Data Entry Processor
American Radiology
09.1999 - 10.2008
Non - Degree course - Business Administration
ITT Career & Training Employment Center
High school diploma - General Studies
Stroudsburg High School