CATHERINE BLASIUS MUNISHI
Methodist, Southwest Houston, TX
Houston,TX
1
Language
1
Certification
4
years of professional experience
Customer service professional with a degree in Banking and Finance and experience in healthcare administration, patient access, and retail. Known for turning questions and concerns into positive experiences through clear communication, accuracy, and genuine care. Calm under pressure and skilled at billing, insurance, and account support.
Work History
Patient Administrative Unit
- Serve as the first point of contact for patients and visitors daily, providing a welcoming, professional experience.
- Register patients and verify demographic and insurance information to ensure accurate records
- Answer phones and resolve patient questions, escalating complex issues to the right team
- Schedule and update appointments, admissions, and transfers
- Maintain accurate records in the system while following HIPAA guidelines
Customer Support Associate
1 Year 8 Months- Assisted customers per shift with product questions, purchases, and returns
- Resolved customer complaints and exchanges with professionalism, supporting repeat business
- Processed transactions accurately, handling cash, cards, and store credit
- Promoted store credit cards and loyalty programs, where applicable
- Maintained a clean, organized sales floor and met service standards
5 Months
- Checked in and registered [40+] patients per day, collecting insurance and payment information
- Verified insurance eligibility and explained co-pays and financial responsibilities clearly
- Resolved registration and billing concerns to reduce delays and improve patient satisfaction
- Coordinated with clinical teams to keep patient flow smooth
- Protected patient privacy and ensured data accuracy across systems
Medical Clerk
1 Year 6 Months- Managed front desk operations, greeting patients, answering calls, and scheduling appointments
- Supported daily business operations, including bookkeeping, payment processing, and billing records
- Reconciled daily payments and maintained accurate financial records using QuickBooks and Excel sheets
- Verified insurance, processed claims, and answered patient billing questions
- Maintained organized patient files and electronic records with accuracy
Education
Bachelor of Arts - Banking And Finance
Skills
Customer service and issue resolution
Empathy and active listening
De-escalation under pressure
Clear verbal and written communication
Patient and client relations
Scheduling and coordination
Data entry and accurate record keeping
HIPA compliance and confidentiality
Billing and payment inquiries
Time management and multitasking
Microsoft Office (Word
Excel
Outlook)
Certification
QuickBooks Certified.
LANGUAGE
Fluent in English.
Timeline
HCA Healthcare, West Houston
12.2024 - 05.2025Read More
Customer Support Associate
Dillard's, Galleria-Houston. TX
04.2024 - 12.2025Read More
Medical Clerk
J Plus Chiropractic, Southwest Houston, TX
09.2022 - 03.2024Read More
Patient Administrative Unit
Methodist, Southwest Houston, TX
CurrentRead More
University of Dar Es Salaam
Bachelor of Arts from Banking And Finance
Read More