Summary
Overview
Work History
Education
Skills
Timeline
Barista

Catherine Brooks

Antelope,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Barista

Peet's Coffee (SSP America)
Sacramento, CA
07.2019 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction
  • Prepared food items
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Complied with standards for merchandising, stocking and storing product.

Office Assistant

Araiza Sweeper
Sacramento, CA
07.2012 - 09.2021
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Verified accuracy of business records by consistently updating customer information.
  • Executed record filing system to improve document organization and management.

Retail Checker

WalMart
Roseville, CA
03.2018 - 12.2018
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Restocked and organized merchandise in front lanes.
  • Processed checks, cash and credit purchases or refunds.
  • Performed checks to determine most accurate pricing.
  • Directed customers on methods to obtain refunds, returns and exchanges.
  • Informed supervisor of front-end product gaps, scanning problems and price mismatching.

Fulfillment Associate (Seasonal)

Amazon
Sacramento, CA
10.2017 - 01.2018
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Education

General Education

American River College
Sacramento, CA

Certified Cosmetologist License - Cosmetology

Citrus Heights Beauty College, Inc.
Citrus Heights, CA
03.2014

High School Diploma -

Del Oro High School
Loomis, CA
06.2012

Skills

  • Materials Organization
  • Clerical Support
  • Mail Sorting and Distribution
  • Organizing and Categorizing
  • Data Entry
  • Microsoft Office
  • Customer Service
  • Time Management

Timeline

Barista

Peet's Coffee (SSP America)
07.2019 - Current

Retail Checker

WalMart
03.2018 - 12.2018

Fulfillment Associate (Seasonal)

Amazon
10.2017 - 01.2018

Office Assistant

Araiza Sweeper
07.2012 - 09.2021

General Education

American River College

Certified Cosmetologist License - Cosmetology

Citrus Heights Beauty College, Inc.

High School Diploma -

Del Oro High School

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