Catherine Brown
Summary
Reliable business operations manager with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Motivated to learn, grow and excel in an organization driven by purpose, mission and vision.
Overview
9
9
years of professional experience
Work History
Continuous Improvement Manager
ACV Auctions
11.2021 - Current
- Manage development and implementation of lean and continuous improvement initiatives across all areas of the organization
- Implemented lean process methods to reduce fraud during dealer onboarding procedure by over 30%
- Changed existing resolution processes and implemented new processes to improve unwind and goodwill payment efficiency by 30% in cycle time, 25% in costs, and volume by 10%
- Process Mapped Remarketing Centers' Operations to meet company goals for efficiency, quality and consistency as Coach to 4 Integration work streams
- Mentor and coach Six Sigma Green Belts in lean operating and continuous improvement processes
Senior Strategic Initiatives Analyst
M&T Bank Corporation
11.2020 - 11.2021
- Coordinated monthly Asset and Liability Committee materials, attendance, minutes, and participation and managed submissions to the Risk Governance Committee
- Facilitated meetings with divisional stakeholders and Enterprise Transformation colleagues to establish Acquisition responsibilities, maintained Acquisition timelines through proactive adjustments, investigated, corrected or escalated impediments, risks, and roadblocks, and submitted weekly progress reports to Enterprise Transformation Office
- Served as lead of Treasury Employee Engagement Group which has identified four major workstreams to improve employee engagement and provided communications, resources, and guides to reduce attrition
- Contributed to Future of Work/New Normal working group through industry research, solution ideation, and editing organization-wide communications
Marketplace Configurations Team Lead
Liazon Corporation/Willis Towers Watson
02.2019 - 11.2020
- Led Configurations team in delivery of Configuration/Quality Assurance team merger, resulting in cross-trained analysts, 12% shorter build times, and fewer build errors
- Managed a team ranging from 4 to 12 colleagues in the role of configuring an online benefits marketplace, completion of Non-Standard Requests and troubleshooting client issues through Microsoft Dynamics CRM
- Restructured the competencies and responsibilities of the Configuration team and developed my direct reports in those areas through purposeful work assignments, positive and constructive feedback, regular coaching, and training opportunities
- Increased customer satisfaction by completing system testing, auditing, and using a triage model to coordinate resolution of defects and product bugs with the Product Development teams
Senior Quality Assurance Analyst
Liazon Corporation/Willis Towers Watson
08.2017 - 01.2019
- Cooperated and communicated with teams across Operations to ensure successful open enrollment periods and accurate portals for clients as large as 30,000 lives and 26 marketplace exchanges
- Created 3 new test cases and edited 10 others to maintain a cohesive team approach to marketplace review and analysis
- Debugged code and located root causes of problems by reviewing configuration files and logs through 15+ Root Cause Analyses
- Recommended enhancements, improvements, and automation to the Quality Assurance process to increase efficiency and accuracy
- Developed, constructed and implemented a comprehensive department training program resulting in 7 successful full time and peak-season employees
Coordinator of Financial Services
Delta Phi Epsilon International Headquarters
07.2015 - 08.2017
- Managed accounts receivable and accounts payable functions of the enterprise which is composed of 3 entities: operations, housing, and foundation
- Resolved budget and invoicing problems, improved operations and provided exceptional chapter support
- Created and analyzed weekly and monthly financial reports, documents and trends in order to help manage budgets for the enterprise and over 100 individual chapters
- Oversaw more than 30 vendor relationships, building maintenance management, and supply ordering
- Trained 20 colleagues by facilitating billing and budgeting lessons
Education
Master of Education - Differentiated Instruction
Canisius College
Buffalo, NYBachelor of Science - Biology
State University of New York College At Geneseo
Geneseo, NYSkills
- Lean Six Sigma Master Black Belt
- Team Leadership
- Team Coaching
- People Management
- Project Management
- Program Development
- Planning and Coordination
- Written Communication
- Microsoft Office Suite
- Google Workspace
- SQL
- HTML
- CSS
- Data Analysis
- Defect Identification
- Root Cause Analysis
- Confluence
- Microsoft Dynamics
- Curriculum Writing
- Document Editing
- Quality Assurance
Accomplishments
Performance Leadership Certificate - eCornell - December 2023
Change Management Certificate - eCornell - March 2023
People Manager of the Year Nominee, Buffalo Operations CSDG - 2019
Affiliations
- Women@ACV - Coaching & Development Pillar Lead
- ACV Cares Volunteer Resource Group - Board Member
Volunteering
- Delta Phi Epsilon Sorority, Risk Management Committee Lead
- Delta Phi Epsilon Sorority, Program Review Committee Co-Lead
- Delta Phi Epsilon Sorority, Awards Committee Member
- Buffalo CARES Animal Rescue, Foster and Volunteer
- Journey's End Refugee Services, Volunteer
Timeline
Continuous Improvement Manager
ACV Auctions
11.2021 - Current
Senior Strategic Initiatives Analyst
M&T Bank Corporation
11.2020 - 11.2021
Marketplace Configurations Team Lead
Liazon Corporation/Willis Towers Watson
02.2019 - 11.2020
Senior Quality Assurance Analyst
Liazon Corporation/Willis Towers Watson
08.2017 - 01.2019
Coordinator of Financial Services
Delta Phi Epsilon International Headquarters
07.2015 - 08.2017
Master of Education - Differentiated Instruction
Canisius College
Bachelor of Science - Biology
State University of New York College At Geneseo
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