Catherine Buchanan

• Currently responsible for retaining and successfully defending over 13M in active business.
• Created a strategic plan to grow AstraZeneca's aging portfolio and brought on 8 new brands and 3 new HubExpress programs during my time with them as a client.
• Analyzed client data and identified opportunities for growth.
• Negotiated contracts with clients to maximize profitability.
• Created comprehensive reports on account performance and presented them to senior management.

• Cultivated long-term relationships with clients at 15-20 different health systems.
• Increased revenue and NPI count by cultivating and securing new accounts while providing value-added services to existing clients.
• Created an entire new support team specific to our clients needs.
• Provided a record number of demo's for clients on the provider team.
• Assisted with sales goals for accounts by upselling products to existing customers.

• Handled all tenant concerns and complaints and took the necessary steps for resolution.
• Managed multiple properties at one time for short-term rentals.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

• Worked in tandem with account managers and sale executives to expand enterprise account footprint.
• Traveled onsite to clients to facility Implementation kickoffs and QBRs.
• Managed 10-15 solely own accounts.
• Developed and implemented new tracking system team-wide to assist with cross-vertical communication.
• Familiar with Project Manager like responsibilities during integration phase of client partnership lifecycle.

• Regularly identified potential innovative opportunities to improve team wide efficiencies and followed them through to implementation.  
• Delivered strong and reliable inbound support to the CMM user base.
• Build quick and effective rapport in order to improve User experience.
• Produced outstanding volume in all coordinator responsibilities

• Provides exceptional customer service and collaborates with other team members on new ways to solve issues
  
• Consistently a top performer in work volume
• Train new specialists in all areas of the specialist role
• Exhibits leadership as an administrator on Confluence