JAWAYRIA IQBAL
Summary
Motivated and goal-oriented Account Manager with a background in successfully managing large client portfolios and driving revenue growth. Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
6
6
years of professional experience
Work History
QA Account Manager Specialist
Origin Wireless AI
USA, USA
01.2024 - Current
- Provided technical support to customers when needed.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Negotiated contracts with clients to maximize revenue potential.
- Assessed company operations for compliance with safety standards.
- Conducted market research to identify potential customers.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Analyzed client feedback to recommend product or service enhancements to the R&D team.
KEY ACCOUNT MANAGER
Meckley Services Inc.
USA, USA
02.2022 - 12.2023
- Drove the success of a crucial enterprise account through effective management of sales activities, contracts, negotiations, and reporting.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Provided input into product development and marketing strategies based on key account feedback and requirements.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
- Followed up with clients to gauge product success and promote satisfaction.
- Replenished and arranged items to maintain appearance.
- Operated register, handled cash and processed credit card transactions.
- Consulted with management to optimize operations and promotions using input from customer preferences and purchasing habits.
PROPOSAL ESTIMATOR
Meckley Services Inc.
USA, USA
01.2021 - 01.2022
- Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
- Performs post-project analysis to identify areas where improvements can be made in estimating processes.
- Evaluates new software programs designed for use in construction estimating processes.
- Attends pre-bid meetings with prospective clients as needed.
- Compiles data from suppliers to update material pricing databases as needed.
- Obtained bids from vendors and subcontractors to make cost-effective selections.
CUSTOMER SERVICE
Meckley Services Inc.
USA, USA
06.2020 - 12.2020
- Created reports summarizing customer service activities.
- Coordinated customer service activities with other departments.
- Developed customer service standards and trained personnel in customer service procedures.
- Developed strategies for improving customer service standards.
- Followed company policies regarding customer service standards.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Provided superior customer service to all shoppers.
Customer Service Representative
IBEX Global
, VA
03.2019 - 12.2019
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Account Content Assistant
Interflow
03.2018 - 02.2019
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Organized and maintained filing systems for documents and records.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Entered data into databases accurately and efficiently.
- Used filing systems to improve document management and organization.
Education
BBA - Marketing Management and Research
Iqra University
01.2017
Skills
- Client relationship management
- Negotiation
- Strategic planning
- Problem solving
- SAAS
- Salesforce
- Agile environment
- Jira
- Confluence
- SEO
- CRM
- Hp quality center
- Testing methodologies
- SDLC
- Identifying and documenting software defects
- Collaboratively with cross-functional teams
- High quality software delivery
- Creating test cases
- Web and mobile applications
- Mangocom
- Quality assurance best practices
- Microsoft Office Suite
- Delivering high quality products on schedule
Languages
English
Native/ Bilingual
Timeline
QA Account Manager Specialist
Origin Wireless AI
01.2024 - Current
KEY ACCOUNT MANAGER
Meckley Services Inc.
02.2022 - 12.2023
PROPOSAL ESTIMATOR
Meckley Services Inc.
01.2021 - 01.2022
CUSTOMER SERVICE
Meckley Services Inc.
06.2020 - 12.2020
Customer Service Representative
IBEX Global
03.2019 - 12.2019
Account Content Assistant
Interflow
03.2018 - 02.2019
BBA - Marketing Management and Research
Iqra University