Isabel Burcher
Arrington,TN
Summary
Dedicated professional with over 15 years of experience in account management and process implementation. Proven track record of driving revenue growth through effective client relationship management and targeted sales strategies. Strong skills in problem-solving, negotiation, and communication, leading to improved efficiency and customer satisfaction. Demonstrated ability to lead teams towards achieving strategic goals while focusing on profitability.
Overview
15
15
years of professional experience
Work History
Account Manager / Dispute Resolutions / Client Services Specialist
Prime Health Services
Franklin, TN
01.2021 - Current
- Maintain and manage relationships with insurance providers and clients through effective communication and execution of workflow and operational processes. Engage directly with systems and procedures that impact the experiences of both clients and providers.
- Facilitate ongoing team collaboration through the implementation of inter-office dashboards and a ticketing system.
- Responsible for identifying, recruiting, and contracting individual physicians and other medical providers to join the Prime Health Services PPO network, with a focus on workers' compensation, commercial group health, auto liability, and personal injury.
- Collaborate closely with the Vice President of Operations to act as the primary liaison between providers and PHS clients to resolve PPO disputes with a focus on accuracy and efficiency.
- Educate clients regarding contracted insurance rates and policies, and determine the appropriate repricing of dispute claims as necessary.
Compliance Coordinator
Allen Lund Company
La Canada, CA
09.2019 - 12.2020
- Conducted audits of carriers' key performance indicators and developed a dashboard for analysis of carrier trends, highlighting key metrics and recommending improvement opportunities.
- Ensured compliance with ALC policies as defined within the company’s Oracle system.
- Performed cost impact analyses of fluctuations in fuel prices on carrier rates through real-time analysis, providing recommendations for viable options to enhance cost-efficiency and increase the company's profit margins.
- Served as the account representative for high-volume offices located in both Chicago, IL, and Los Angeles, CA.
Merchandise Coordinator / Software Quality Assurance
Montrose Travel
05.2011 - 06.2016
- Executed marketing and advertising campaigns by assembling and analyzing sales forecasts and preparing marketing strategies, plans, and objectives.
- Negotiated travel promotions with industry representatives for future forecasting and advertising budgets.
- Supported sales staff by providing sales data, market trends, forecasts, and new product information.
- Researched competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising strategies.
- Developed and implemented test plans and procedures for all projects and platforms using Jira methodology, Agile Scrum, and Waterfall testing frameworks for desktop and mobile applications (iOS & Android).
- Collaborated with and supervised team members during product development to ensure optimal performance for both consumers and clients.
- Reported the results of testing executions to support ongoing testing, including specifications, copy decks, test scripts, risks, and defects.
Education
Bachelor of Business Administration -
Ashford University
01.2014
Skills
- Client relationship management
- Auditing compliance
- Team collaboration
- Effective communication
- Customer relationship management (CRM)
- Team Training
- Relationship building and management
- Client development
Languages
Spanish
Professional
Accomplishments
Q4 Prime Performer 2024
Timeline
Account Manager / Dispute Resolutions / Client Services Specialist
Prime Health Services
01.2021 - Current
Compliance Coordinator
Allen Lund Company
09.2019 - 12.2020
Merchandise Coordinator / Software Quality Assurance
Montrose Travel
05.2011 - 06.2016
Bachelor of Business Administration -
Ashford University