Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Jessica Clayton

Jessica Clayton

Saint Joseph,MO

Summary

Dynamic Client Services Coordinator at Omega RMS with expertise in dispute resolution and client relationship management. Proven track record in enhancing customer satisfaction through effective complaint resolution and data analysis. Skilled in CRM software, regulatory compliance, and leading teams to achieve organizational goals. Committed to driving business growth and maintaining high-quality standards.

Overview

20
20
years of professional experience

Work History

Client Services Coordinator/Dispute Resolution Specialist

Omega RMS
Parkville, MO
03.2005 - 04.2025
  • Scheduled meetings with prospective and existing clients to drive long-term business growth.
  • Implemented quality control measures to uphold company standards.
  • Generated comprehensive reports on client interactions and customer service trends.
  • Maintained detailed records of customer calls for analysis and follow-up.
  • Resolved escalated customer complaints swiftly to ensure satisfaction.
  • Managed dispute resolution for issues received through various channels, including mail and email.
  • Responded to regulatory agencies with resolutions for consumer disputes.
  • Delegated tasks to staff while establishing priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Maintained a database of current clients' contact information.
  • Managed a team of Customer Service Representatives responsible for responding to inquiries from customers.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Purdy High School
Purdy, MO
05-1994

Skills

  • Client relationship management
  • Dispute resolution
  • CRM software management
  • Customer service
  • Data analysis
  • Regulatory compliance
  • Time management
  • Salesforce
  • Organizational skills

Affiliations

  • Spending time with my two grandsons.
  • Gardening
  • Jigsaw puzzles
  • Visiting family and friends

Accomplishments

  • 2024 UGA/Omega Presidential award - This award is given to those who are dedicated to improving the company, assist ing others, and present themselves in a professional manner among co-workers and clients.

References

References available upon request.

Timeline

Client Services Coordinator/Dispute Resolution Specialist

Omega RMS
03.2005 - 04.2025

High School Diploma -

Purdy High School

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Jessica Clayton