Charles HIll
Dallas,TX
Summary
Experienced mediator and dispute resolution professional with over 17 years of experience. Skilled in analyzing complex situations, empathizing with all parties involved, and finding creative solutions. Adept at problem-solving and facilitating constructive dialogue to reach mutually beneficial agreements. Strong track record of successfully resolving disputes and mediating challenging conflicts. Able to effectively navigate high-stress situations and maintain a calm, composed demeanor, focusing on empathy and understanding. Committed to promoting peaceful resolutions and fostering positive relationships. Veteran who served with the United States Air Force.
Overview
31
31
years of professional experience
Work History
Mediator/Alternative Dispute Resolution
NVO Mediation
Dallas, TX
12.2023 - Current
- 17 years of experience in alternative dispute resolution.
- Foster open and transparent communication between parties to facilitate resolution.
- Tailor mediation strategies to meet unique needs and goals of each client.
- Facilitate communication and negotiation between parties involved in disputes to help reach mutually acceptable resolutions
- Conduct research and stay up-to-date with current laws, regulations, and industry trends related to alternative dispute resolution to provide informed guidance and advice to clients and colleagues.
- Collaborate with legal firms to provide mediation services for their clients
- Created a safe space for both parties to discuss their differences of opinion.
- Followed up with clients after conclusion of dispute resolution process.
- Drafted settlement documents based on mutually agreed upon terms.
- Member of Texas Association of Mediators
- Credentialed Mediator, Texas Mediator Credentialing Association
Formal A Representative
NALC
Dallas, TX
01.2009 - 12.2023
- Represented employees in the investigation and resolution of contractual issues
- Worked closely with Postmasters within the Postal Service to resolve disputes and ensure adherence to government, company, and contractual policies
- Facilitated numerous investigations and provided counsel during multiple EEO cases
- Participated in Labor/Management meetings to proactively address and solve issues before they became problems.
- Earned respect from the 200 employees represented as well as management at 4 postal installations I represent.
- Made the tough decisions involved when representing employees with less than perfect work records.
- Conduct thorough research on labor laws, regulations, and industry trends to ensure compliance and to provide accurate information and advice to employees and management.
- Collaborate with District Labor Relations to ensure compliance with federal laws and regulations regarding employee relations
- Provide training and guidance to employees on their rights and responsibilities under the collective bargaining agreement
- Research and analyze labor laws, regulations to provide up-to-date information and advice on compliance to employees and management.
Union Steward
National Association of Letter Carriers
Dallas, TX
01.2008 - 01.2009
- Represented and defended employees for the National Association of Letter Carriers
- Resolved over 100 contractual violations during my term
- Protected the integrity of the collective bargaining agreement
- Demonstrated fair and even-handed leadership
- Listened to the members I represented and educated.
- Collaborated with management to develop strategies for improving employee engagement and productivity.
Letter Carrier
USPS
Dallas, TX
05.1994 - 01.2008
- Efficiently sort and organize mail for accurate and timely delivery
- Ensure accurate and timely delivery of mail to assigned routes
- Provide excellent customer service by handling inquiries and resolving issues related to mail delivery
Education
Advanced Mediation - Advanced Civil And Advanced Family Mediation
Mediators And Arbitrators of America
Austin, TX06-2024
Basic Mediation Training -
Mediators and Arbitrators of America
12.2023
Dispute Resolution Training -
Maritime Institute
09.2020
NALC Arbitration Program -
Maritime Institute
10.2018
Dignity and Respect/ Safety and Health Training -
Maritime Institute
09.2009
Advanced Formal Step A Training Program -
Maritime Institute
02.2009
Government Affairs and the NALC Network -
NALC Fall School
09.2008
Skills
- Mediation techniques
- Settlement document drafting
- Interpersonal communication
- Client relationship management
- Team collaboration
- Trust building
- Mediation Strategies
- Ethical judgment
- Conflict resolution
Websites
Timeline
Mediator/Alternative Dispute Resolution
NVO Mediation
12.2023 - Current
Formal A Representative
NALC
01.2009 - 12.2023
Union Steward
National Association of Letter Carriers
01.2008 - 01.2009
Letter Carrier
USPS
05.1994 - 01.2008
Advanced Mediation - Advanced Civil And Advanced Family Mediation
Mediators And Arbitrators of America
Basic Mediation Training -
Mediators and Arbitrators of America
Dispute Resolution Training -
Maritime Institute
NALC Arbitration Program -
Maritime Institute
Dignity and Respect/ Safety and Health Training -
Maritime Institute
Advanced Formal Step A Training Program -
Maritime Institute
Government Affairs and the NALC Network -
NALC Fall School
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