Angelia Linder
Summary
Solution-oriented Dispute Resolution Coordinator and Adjuster, known for high productivity and efficiency in task completion. Possess specialized skills in negotiation, conflict resolution, and communication strategies. Excel at using empathy, active listening, and problem-solving to navigate complex disputes. Approach challenges with calmness and clarity, ensuring positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Alternative Dispute Resolutions and Appraisal Spec
Alacrity Solutions / CItizens Insurance
11.2022 - 09.2024
- Handled Catastrophe, Weather, and non-Weather Claims
- Conducted research on dispute resolution processes and procedures.
- Compiled documents for dispute resolution hearings.
- Coordinated with legal teams to ensure compliance with applicable laws.
- Analyzed data related to disputes, such as settlement amounts and timeframes.
- Assisted in the development of new dispute resolution initiatives and strategies.
- Provided guidance on best practices for resolving conflicts quickly and effectively.
- Reviewed cases to determine appropriate action plans for resolving conflicts.
- Advised clients on methods of avoiding future disputes or conflicts.
- Drafted reports summarizing results of dispute resolutions efforts.
- Interpreted complex regulations related to dispute resolution proceedings.
- Maintained records of all completed dispute resolutions activities.
- Researched relevant case law that may be applicable to particular disputes.
- Monitored progress of ongoing dispute resolutions cases.
- Collaborated with other departments within the organization regarding dispute resolution protocols.
- Prepared correspondence related to pending or resolved disputes.
- Facilitated communication and collaboration among disputants using mediation methods.
- Arranged appointments between parties for mediation.
- Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
- Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
- Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
- Readied settlement paperwork for signature.
Property Claims Adjuster
Alacrity Solutions/State Farm
Jones Creek, GA
09.2016 - 07.2022
- Handled Catastrophe, Weather, and non-Weather Claims
- Investigated and gathered information regarding property claims to determine the extent of insurance company's liability.
- Reviewed policy provisions, endorsements and applicable laws to analyze coverage issues.
- Analyzed photographs, diagrams, and other documents related to claim investigation.
- Calculated estimates of repair costs for damaged property based on industry standards.
- Negotiated settlement with claimants or attorneys representing claimants in order to resolve disputes.
- Maintained detailed records of all claim activities including interviews, investigations and correspondence with claimants and witnesses.
- Interacted with clients in a professional manner while gathering necessary information regarding the claim.
- Assisted customers with filing their initial claim forms as well as any follow up paperwork needed throughout the process.
- Monitored progress on open claims in order to ensure timely resolution according to established guidelines.
- Advised claimants on available options for resolving their dispute quickly and effectively.
- Prepared final reports summarizing key evidence used during claim investigation for review by senior adjusters.
- Communicated regularly with clients throughout the entire claims process via telephone, email or mail.
- Attended seminars and workshops related to property damage assessment techniques in order to stay abreast of industry best practices.
- Utilized computer software programs such as Microsoft Office Suite when creating reports or presentations related to claims investigations.
- Applied knowledge of local regulations governing construction materials, building codes, zoning ordinances, when evaluating potential liability exposures.
- Input claim information and payments into company database.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Investigated property damage claims to determine coverage and liability.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Prepared detailed written reports outlining investigation results.
- Negotiated settlements with claimants to resolve disputes.
- Monitored progress of outstanding claims ensuring timely resolution.
- Adhered to company policies and procedures when handling claims.
- Attended training sessions periodically for continuing education credits.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Analyzed information gathered by investigations and reported findings and recommendations.
Education
Bachelor of Science - Business Finance
Liberty University
Lynchburg, VA05-2012
Associate of Science - Accounting
Gwinnett Technical College
Lawrenceville, GA05-2009
Skills
- Ethical standards
- Legal knowledge
- Research abilities
- Mediation Techniques
- De-Escalation Techniques
- Conflict Resolution
- Problem-Solving
- Analytical Thinking
- Attention to Detail
- Effective Communication
- Teamwork and Collaboration
- Document Preparation
- Adaptability and Flexibility
- Written Communication
- Problem-solving abilities
- Multitasking
- Time management abilities
- Professionalism
Certification
- Adjuster license: All states except Hawaii and Michigan
- NFIP Registered Adjuster
- State Farm Certificates
Timeline
Alternative Dispute Resolutions and Appraisal Spec
Alacrity Solutions / CItizens Insurance
11.2022 - 09.2024
Property Claims Adjuster
Alacrity Solutions/State Farm
09.2016 - 07.2022
- Adjuster license: All states except Hawaii and Michigan
- NFIP Registered Adjuster
- State Farm Certificates
Bachelor of Science - Business Finance
Liberty University
Associate of Science - Accounting
Gwinnett Technical College
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