Erika Bryant
Columbus,OH
Summary
Analytical and insightful Dispute and Fraud Analyst known for high productivity and efficient task completion. Possess specialized skills in financial analysis, fraud detection methodologies, and dispute resolution processes. Excel in critical thinking, problem-solving, and communication, ensuring effective collaboration with teams to mitigate risk and protect company assets.
Overview
11
11
years of professional experience
Work History
Dispute and Fraud Analyst
JPMorgan Chase
Westerville, OH
09.2016 - 03.2024
- Identified and investigated fraudulent activities, discrepancies and suspicious transactions.
- Analyzed customer data to identify risk factors associated with fraud and disputes.
- Investigated chargebacks and other payment disputes in accordance with company policies and procedures.
- Developed and implemented training programs for new employees.
- Supervised, evaluated or referred instructors to skill development classes.
- Assisted coaches in planning and organizing practice sessions.
- Attended team meetings, took notes, and followed instructions from coaches.
- Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
Wire Transfer Specialist
JPMorgan Chase
Westerville, OH
06.2013 - 09.2016
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Researched and resolved discrepancies related to wire transfers.
- Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
- Performed ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
- Investigated discrepancies in ACH batches received from customers.
- Maintained a database of customer information for ACH transactions.
- Processed incoming electronic payments and debits according to established procedures.
- Monitored customer accounts for suspicious activities regarding unauthorized access or attempts at fraud.
- Assisted with the development of new policies and procedures for the department.
- Executed high-volume transaction processing with unmatched speed
- Created spreadsheets using Microsoft Excel to track financial information.
Education
Mifflin High School
Columbus, OH06-2008
Skills
- Transaction monitoring
- Ethical standards
- Investigation techniques
- Dispute Resolution
- Research abilities
- Fraud prevention
- Paperless entry processing
- Attention to Detail
- Customer Relations
- Mainframe server systems
References
References available upon request.
Timeline
Dispute and Fraud Analyst
JPMorgan Chase
09.2016 - 03.2024
Wire Transfer Specialist
JPMorgan Chase
06.2013 - 09.2016
Mifflin High School